Allan Rey Grecia
Mandaluyong City, Metro Manila,00
Summary
Results-driven sales & Customer Service professional with over 10 years of solid experience in B2B and B2C sales, lead generation, account management, and customer service across SaaS, energy, financial services, and tech industries. Proven track record in driving revenue growth, mentoring teams, and optimizing sales processes. Adept at building client relationships, qualifying high-value leads, and aligning sales strategies with business goals.
Sales professional with strong expertise in driving revenue growth and nurturing client relationships. Adept at leveraging sales strategies and data analysis to optimize prospecting efforts and close deals. Known for fostering team collaboration and adaptability to evolving market needs. Skilled in CRM software, lead generation, and negotiation, with results-driven approach that consistently meets and exceeds targets.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Sales Development Representative
EMAPTA
03.2025 - Current
- Drive outbound prospecting via calls, emails, LinkedIn, and other channels.
- Qualify inbound and outbound leads for sales readiness.
- Collaborate with Account Executives for seamless handoff and deal closure.
- Analyze outreach performance and optimize messaging strategies.
- Identifying and addressing customer pain points.
- Mentor junior SDRs and align marketing campaigns with lead generation efforts.
- Provide B2C customer service support.
- Employer Name: Romueliza Baula
- Contact Number: 0918-422-7669
Relationship Manager
Tritel Communication
11.2023 - 03.2024
- Build and maintain strong, long-term relationships with clients.
- Serve as the main point of contact for client inquiries and concerns.
- Understand client needs and provide tailored solutions.
- Identify opportunities to upsell or cross-sell products and services.
- Generate new business through referrals, networking, and lead follow-ups.
- Collaborate with the sales team to achieve revenue targets.
- Manage a portfolio of client accounts to ensure satisfaction and retention.
- Monitor client activity and usage of products/services.
- Conduct regular check-ins and business reviews with clients.
- Resolve client issues promptly and effectively.
- Coordinate with internal departments to ensure client needs are met.
- Provide product training or demonstrations when necessary.
- Employer Name: Kristine Po
- Contact Number: 84007401
Account Manager
AAPI Acquire Asia Pacific
08.2022 - 11.2023
- Conduct Daily Sales Inbound & Outbound calls.
- Build a Strong Customer Consultative Relationships, address concerns for client software needs.
- Managed client relationships and technical needs for software solutions.
- Monthly Meeting and Catch up & provide update on the industry Trends.
- Attending meetings with clients & resolving any customer complaints or challenges.
- Resolving any customer complaints or Challenges.
- Facilitated demos and provided technical support for RF scanners, conveyor systems, and control systems.
- Collaborated with product teams to improve user experience.
- Upsold additional products and services to existing clients.
- Employer Name: Sheryl So
- Contact Number: 09958925813
Unit Manager
PRU Life UK
02.2017 - 08.2022
- Conduct consultative Financial Wellness for individuals or groups.
- Serve a Customer Service for Individual Client and for the Team.
- Led a high-performing sales team; trained and promoted 2 Unit Managers.
- Conduct Financial Literacy program for Individual and Corporate.
- Resource Speaker.
- Strategized team KPIs and monitored performance.
- Achieved multiple national awards and GAMA Award recognition.
- Sold insurance and investment products through face-to-face and phone outreach.
- Strategized team KPIs and monitored performance.
- Employer Name: Jenny Asis
- Contact Number: 09455169246
Customer Service/ Sales Representative
Acquire Asia Pacific
07.2015 - 06.2018
- Conducted 200–300 daily Inbound & Outbound.
- Assisted customers in switching providers for their Power & Gas, Telecommunication, ISP Services.
- Assisted customers with their inquiry into their Bills, Order Equipment, Outage Ticket and status of their application.
- Provide First Call Resolution for Customer Complaint and handle call escalation.
- Acted as SME and Escalation ; Mentor new agents for strategies and how to manage Irate Customers.
- Employer Name: Lovely Nacionales
- Contact Number: 0916-484-8566
Customer Service
VXI Global
07.2011 - 08.2012
- Handled financial service inquiries and escalations.
- Assisting customer with money transfers, prepaid card activation, bill payments, disputes and misrouted payment.
- Maintaining customer loyalty.
- Keeping records of customer interactions.
- Provide First Call Resolution and Customer Satisfaction.
- Employer Name: Kristine Solis
- Contact Number: 09356875341
Customer Service
Teleperformance
10.2006 - 08.2008
- Handled customer Inquiries 140 calls on average per day.
- Build strong relationships for existing customers for customer retention.
- Resolved billing inquiries and educated customers on phone features and services.
- Performed basic troubleshooting and outbound sales calls.
- Processed payments and performed credit checks for new applications.
- Tracked mobile phone orders via UPS logistics.
- Employer Name: Ginalyn Retulla
- Contact Number: +639 936166410
Education
AB - Philosophy
St. Francis Xavier College Seminary
03.2023
Secondary Level - undefined
Holy Rosary Academy
01.1997
Skills
- Customer Service Consultant
- B2B Sales & Lead Generation Consultant
- SaaS & Tech Product Sales
- CRM & Pipeline Management
- Outbound Prospecting & Cold Calling
- Account Management & Client Retention
- Sales Strategy & Performance Optimization
- Team Leadership & Mentoring
- Customer Service & Technical Support
- Industry Knowledge: ERP, CRM, IOT, AI, OEE, EAM, Sustainability, Designs & Fittings
Certification
- License Financial Advisor
- Lean Six Sigma Green Belt
Timeline
Senior Sales Development Representative
EMAPTA
03.2025 - Current
Relationship Manager
Tritel Communication
11.2023 - 03.2024
Account Manager
AAPI Acquire Asia Pacific
08.2022 - 11.2023
Unit Manager
PRU Life UK
02.2017 - 08.2022
Customer Service/ Sales Representative
Acquire Asia Pacific
07.2015 - 06.2018
Customer Service
VXI Global
07.2011 - 08.2012
Customer Service
Teleperformance
10.2006 - 08.2008
Secondary Level - undefined
Holy Rosary Academy
AB - Philosophy
St. Francis Xavier College Seminary
TRAINING AND SEMINARS ATTENDED
- Title: Handling Irate Clients
- Training Centre: Empat Academy
- Date: 2025-09-27
- Address: 5th Floor, Saint Francis Square Corporate Center Julia Vargas, cor Bank Dr, Ortigas Center, Mandaluyong City
- Title: Strategic Planning
- Date: 2025-08-09
- Title: Crash Course in ChatGPT
- Date: 2025-08-02
- Title: Lean Six Sigma Foundation
- Training Centre: Linkedin Learning
- Date: 2024-12-06
- Address: Online
- Title: How to Generate Marketing Lead with AI
- Date: 2024-11-26
- Title: From Data to AI Driven Strategy: Streaming EAM with SAP LeanIX & Fujitsu System Inspection
- Training Centre: BrightTALK
- Date: 2024-11-13
- Title: Lean Six Sigma Green Belt
- Training Centre: Zenvarex
- Date: 2023-03-08 – 2023-06-03
- Address: 14th Floor Net Cube Centre 3rd Avenue Corner 30th Street E-Square Crescent Park, Makati City, 1364 Metro Manila