ALLAN Q. LIM, JR
Taguig City
Summary
Proven leader in hospitality, adept in team coordination and customer service, with a track record of enhancing customer satisfaction at Bocca Restaurant. Skilled in staff training and POS systems, I excel in creating exceptional dining experiences by leveraging hospitality and communication skills. Achievements include significantly resolving guest complaints and improving service quality.
ACHIEVEMENTS
One of the TOP 25 finalists in Diageo World Class Philippines Cocktail Competition 2022
Overview
9
9
years of professional experience
Work History
Restaurant Supervisor
Bocca Restaurant
11.2023 - Current
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Customer Service Representative
VXI Bridgetowne
07.2023 - 11.2023
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Head Bartender
Hashi Asian Pan Cuisine
11.2022 - 05.2023
- Supervising all bar activities, ensuring smooth and efficient service.
- Conducting regular stock audits to prevent shortages or overstocking.
Head Bartender
Ristorante De Verona
12.2021 - 07.2022
- Oversees daily bar operations, ensuring exceptional customer service, staff training, inventory management, and adherence to company standards.
Captain II - Bartender
Okada Manila
01.2018 - 07.2020
- Served and engaged with VIP customers to create a welcoming and enjoyable atmosphere in the bar.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Dining Supervisor
Brotzeit German Bier Bar and Restaurant
11.2015 - 12.2017
- Improved customer dining experience by overseeing efficient food service and maintaining high standards of quality and presentation.
Education
BS Hotel And Restaurant Management
ICCT Colleges
Cainta, Province Of RizalSkills
- Customer service
- Team coordination
- Hospitality
- Staff training
- POS Literate
- Can work under pressure
- Good Communication Skills
- Computer literate
Timeline
Restaurant Supervisor
Bocca Restaurant
11.2023 - Current
Customer Service Representative
VXI Bridgetowne
07.2023 - 11.2023
Head Bartender
Hashi Asian Pan Cuisine
11.2022 - 05.2023
Head Bartender
Ristorante De Verona
12.2021 - 07.2022
Captain II - Bartender
Okada Manila
01.2018 - 07.2020
Dining Supervisor
Brotzeit German Bier Bar and Restaurant
11.2015 - 12.2017
BS Hotel And Restaurant Management
ICCT Colleges
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