Allan Manlapaz
Customer Service Representative
San Fernando, Province Of Pampanga
Summary
Proven in enhancing customer loyalty through empathetic service at IQor SM Clark, I excel in resolving complex technical issues, boasting skills in problem-solving and active listening. Achieved notable customer satisfaction improvements, leveraging expertise in call management and complaint resolution.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
IQor SM Clark
01.2018 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
Technical Support Representative
Sutherland Global
06.2014 - 03.2017
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Used ticketing systems to manage and process support actions and requests.
Billing Specialist
Convergys
04.2017 - 10.2017
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
Education
High School Diploma -
Sindalan High School
Sindalan City Of San Fernando Pampanga 04.2001 -
Skills
Customer service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchHealthcare benefitsPersonal development programsTimeline
Customer Service Representative
IQor SM Clark
01.2018 - Current
Billing Specialist
Convergys
04.2017 - 10.2017
Technical Support Representative
Sutherland Global
06.2014 - 03.2017
High School Diploma -
Sindalan High School
04.2001 -
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