Allan Fanilag
Davao City
Summary
More than a year of experience on Customer Service Representative and technical support known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
VXI global solutions
Davao City
05.2023 - 12.2023
- The account is AT&T we deal customers technical concern like internet issues, billing and new connect
- Resolved customer complaints promptly and efficiently.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Contacted customers about potential service upgrades, new services and account changes.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Representative
Alorica
Davao City
02.2022 - 10.2022
- The account is VIVINT a Home and Automation security company, it deals with the security devices at home like CCTV, door and windows sensors and even AC units
- Resolved complex problems by working with the customer to fix issues like CCTV footage and technical problem like no power or noise in the screen
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
Associate of Arts - Electrical Technology
Marikina Polytechnic College
Sta. Elena Marikina City04-2002
Skills
- Product Knowledge
- Data Collection
- Report Generation
- Data Entry
- Scheduling
- Account updating
- Inbound and Outbound Calling
- Product Sales
- Customer Service
- Complaint resolution
- Consultative Sales
- Customer Relationship Management (CRM)
Certification
- Registered Master Electrician (PRC Registration number 0046281)
Timeline
Customer Service Representative
VXI global solutions
05.2023 - 12.2023
Customer Service Representative
Alorica
02.2022 - 10.2022
Associate of Arts - Electrical Technology
Marikina Polytechnic College
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