Allan Delos Santos
Pasig, Metro Manila,00
Summary
Proven IT Specialist with a robust background at Ed Lopez, adept in Information Security and IT Troubleshooting. Excelled in enhancing system efficiency and cybersecurity, significantly reducing downtime. Skilled in cross-functional collaboration and innovative IT strategy development, demonstrating a keen ability to address complex technical challenges and improve operational outcomes. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
23
23
years of professional experience
Work History
IT Specialist
Ed Lopez
Pasig, Metro Manila
01.2012 - 01.2024
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Walked individuals through basic troubleshooting tasks.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Optimized network performance through regular monitoring and maintenance.
- Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
- Led migration projects to modernize legacy systems without disrupting daily operations or compromising security standards.
- Performed server backups and changed and replaced backup tapes daily.
- Implemented effective backup systems to ensure data integrity and availability in case of disaster recovery scenarios.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and quickly troubleshot errors.
- Trained employees on new technologies, increasing competency levels across the organization.
- Patched software and installed new versions to eliminate security problems and protect data.
- Evaluated emerging technologies for feasibility, cost-effectiveness, and potential value-add to the company''s IT ecosystem.
- Monitored systems in operation and input commands to troubleshoot areas.
- Streamlined technical support process for enhanced user satisfaction and faster issue resolution.
- Secured sensitive data by establishing robust cybersecurity measures and protocols.
- Conducted regular system audits to identify vulnerabilities, weaknesses, or deviations from established policies or procedures.
- Reduced downtime by identifying potential issues and resolving them proactively.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Designed comprehensive IT policies to ensure compliance with industry regulations and best practices.
- Collaborated with cross-functional teams to develop innovative IT strategies aligned with business goals.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
IT Technician
Information Technologies
Mandaluyong City, Metro Manila
06.2001 - 07.2004
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Monitored systems in operation and quickly troubleshot errors.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Configured systems according to prescribed software and hardware frameworks.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
- Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
- Developed and documented standard operating procedures for consistent IT service delivery across the organization.
- Contributed ideas for process improvement during team meetings, leading to more efficient workflows within the department.
Education
Bachelor of Science - Information Technology
Josie Rizal University
Mandaluyong City, Metro Manila, Philippines06.2009
Skills
- IT Troubleshooting
- IT Documentation
- Information Security
- Troubleshooting
- Software Implementation
- System Upgrades
- Application support
- Technical issue analysis
- Network Administration
- IT risk management
- Application installations
- Technical Documentation
- Disaster Recovery
- Technical reporting
- Needs Assessment
- DevOps Practices
- Project Implementation
- Content Management Systems
- Virtualization Technologies
- Quality Assurance Testing
- Debugging
- Big Data Processing
- ITIL Framework
- Machine Learning
- Mobile Application Development
- Quality Assurance
- Cybersecurity Expertise
- Software Development
- Discharge Planning
- Enterprise Resource Planning
Timeline
IT Specialist
Ed Lopez
01.2012 - 01.2024
IT Technician
Information Technologies
06.2001 - 07.2004
Bachelor of Science - Information Technology
Josie Rizal University