Summary
Overview
Work History
Education
Skills
PERSONAL INFORMATION
Timeline
Generic

Alkin Geresola

Taguig, Metro Manila,00

Summary

Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.

Overview

7
7
years of professional experience

Work History

Team Leader

Foundever Asia
07.2022 - 08.2025
  • Working as a Team Leader for 3 years.
  • Manage team stats and immediate agent's concerns.
  • Handle escalation calls/chats/emails
  • Coaching agents and create action plans on how to meet their KPIs.
  • Work hand in hand with clients to ensure seamless workflows and be updated with the latest updates.
  • Handled Technical account for 2 years and Sales account for 1 year.
  • Part of Foundever core engagement team.

Technical Support Representative

Foundever Asia
03.2020 - 07.2022
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

Call Center Representative

Teleperformance
04.2019 - 02.2020
  • Receiving inbound calls from Australia.

Technical Customer Service Representative

Transcom Asia
03.2019 - 04.2019
  • Enhanced customer satisfaction by promptly addressing and resolving technical issues.
  • Implemented proactive measures to identify potential issues before they impacted end-users, mitigating downtime risks significantly.
  • Maintained detailed records of customer interactions, ensuring accurate tracking and follow-up on open cases.
  • Streamlined processes for increased efficiency, resulting in faster response times and improved customer experience.

Customer Service Representative

Panasiatic Solutions Call Center Inc.
07.2018 - 10.2018
  • Company Overview: Company Overview: We were a phone service provider in the US.
  • In my previous job, we were a phone service provider in the US.
  • We assist customers who are buying services and if they have any issues making calls or connecting to the internet.
  • I believe by working in Panasiatic Solutions I have enhanced and redeveloped my communication skills and fluency in English.
  • We were a phone service provider in the US.

Education

Undergraduate in Bachelors of Science - Nursing

Jose Rizal University
Mandaluyong City
05.2023

Skills

  • Problem-solving
  • Teamwork and collaboration
  • Attention to detail
  • Team motivation
  • Team supervision
  • Coaching and mentoring
  • Documentation and reporting
  • Performance improvement
  • Complex Problem-solving

PERSONAL INFORMATION

  • Citizenship: Filipino
  • Born September 15, 1999
  • Lives in Unit 210, MB9 Pamayanang Diego silang ,Taguig City, Philippines

Timeline

Team Leader

Foundever Asia
07.2022 - 08.2025

Technical Support Representative

Foundever Asia
03.2020 - 07.2022

Call Center Representative

Teleperformance
04.2019 - 02.2020

Technical Customer Service Representative

Transcom Asia
03.2019 - 04.2019

Customer Service Representative

Panasiatic Solutions Call Center Inc.
07.2018 - 10.2018

Undergraduate in Bachelors of Science - Nursing

Jose Rizal University

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Alkin Geresola