Alkin Geresola
Taguig, Metro Manila,00
Summary
Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
Overview
7
7
years of professional experience
Work History
Team Leader
Foundever Asia
Makati City, Philippines
07.2022 - 08.2025
- Working as a Team Leader for 3 years.
- Manage team stats and immediate agent's concerns.
- Handle escalation calls/chats/emails
- Coaching agents and create action plans on how to meet their KPIs.
- Work hand in hand with clients to ensure seamless workflows and be updated with the latest updates.
- Handled Technical account for 2 years and Sales account for 1 year.
- Part of Foundever core engagement team.
Technical Support Representative
Foundever Asia
Makati City, Metro Manila, Philippines
03.2020 - 07.2022
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Call Center Representative
Teleperformance
Taguig
04.2019 - 02.2020
- Receiving inbound calls from Australia.
Technical Customer Service Representative
Transcom Asia
Ortigas, Pasig City
03.2019 - 04.2019
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
- Implemented proactive measures to identify potential issues before they impacted end-users, mitigating downtime risks significantly.
- Maintained detailed records of customer interactions, ensuring accurate tracking and follow-up on open cases.
- Streamlined processes for increased efficiency, resulting in faster response times and improved customer experience.
Customer Service Representative
Panasiatic Solutions Call Center Inc.
Bacolod
07.2018 - 10.2018
- Company Overview: Company Overview: We were a phone service provider in the US.
- In my previous job, we were a phone service provider in the US.
- We assist customers who are buying services and if they have any issues making calls or connecting to the internet.
- I believe by working in Panasiatic Solutions I have enhanced and redeveloped my communication skills and fluency in English.
- We were a phone service provider in the US.
Education
Undergraduate in Bachelors of Science - Nursing
Jose Rizal University
Mandaluyong City05.2023
Skills
- Problem-solving
- Teamwork and collaboration
- Attention to detail
- Team motivation
- Team supervision
- Coaching and mentoring
- Documentation and reporting
- Performance improvement
- Complex Problem-solving
PERSONAL INFORMATION
- Citizenship: Filipino
- Born September 15, 1999
- Lives in Unit 210, MB9 Pamayanang Diego silang ,Taguig City, Philippines
Timeline
Team Leader
Foundever Asia
07.2022 - 08.2025
Technical Support Representative
Foundever Asia
03.2020 - 07.2022
Call Center Representative
Teleperformance
04.2019 - 02.2020
Technical Customer Service Representative
Transcom Asia
03.2019 - 04.2019
Customer Service Representative
Panasiatic Solutions Call Center Inc.
07.2018 - 10.2018
Undergraduate in Bachelors of Science - Nursing
Jose Rizal University