ALJUN MONSANTO
Summary
As a dedicated and compassionate virtual assistant, I aspire to contribute fully on your company's growth. It is with great intention that I would utilize my abilities up to such extent where client needs are addressed ensuring a highly satisfactory experience. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring client satisfaction. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Optum Global Solutions
07.2021 - Current
- I provided compassionate assistance to patients in ordering medications, explaining drug coverage, finding resolutions for medications not covered, handling delayed/lost orders, and consulting appropriate teams such as registered pharmacists, leads, insurance, prior authorization, and the likes ensuring optimal patient outcomes
- Some of the tools utilized were Iris, Navigator, Advocate Central, Pharmacy Portal, and MS Word, Excel, and PowerPoint
- Metrics-based work from home setup until January of this year.
Optum Global Solutions - Floorwalker , Alabang, Muntinlupa City
- Rendered assistance to four teams regarding product knowledge upon endorsement for three months.
- Collaborated with their trainers and immediate supervisors in managing opportunities for improvement and key behaviors.
Tutor
Studypool
01.2021 - 03.2021
- Assisted students in their thesis.
- Provided homework assistance using specific curriculum and materials.
Education
Bachelor of Science - Business Administration, Major in Marketing Management
Misamis University
Ozamiz, Province Of Misamis Occidental, Philippines10-2019
Skills
- Critical thinking
- Strong communication
- Ability to work well under pressure
- Proficient in reading and writing in English
- Team Player
- Professional Conduct
- Passion for Learning
Additional Information
Jasmin Celine Mundo, Optum
former Immediate Supervisor
09360548687
jasminceline.hedriana@gmail.com
Rizabel Candia, Optum
former Colleague
09099101473
rizabelcandia2gmail.com
Timeline
Customer Service Representative
Optum Global Solutions
07.2021 - Current
Tutor
Studypool
01.2021 - 03.2021
Bachelor of Science - Business Administration, Major in Marketing Management
Misamis University
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