Lark
ALJON O. CUEVAS
Executive Assistant
Makati
Summary
Knowledgeable Executive Assistant with solid background in accounts management and administrative tasks. Successfully handled financial record-keeping and streamlined invoicing processes. Demonstrated expertise in financial reporting and proficiency in using accounting software.
Overview
3
3
Languages
4
4
Certifications
5
5
years of professional experience
Work History
Account Administrator
IGO Technology
01.2024 - Current
- Manage customer accounts, registrations, verification, and password resets.
- Respond to customer inquiries, complaints, and transaction concerns through chat, email, or phone.
- Process deposits, withdrawals, bonuses, and account adjustments accurately.
- Monitor player activities and report suspicious or fraudulent transactions.
- Ensure compliance with company policies, KYC procedures, and responsible gaming standards.
- Support daily gaming operations and coordinate with technical or payment teams for issue resolution.
- Assist VIP players with personalized support, rewards, and special requests.
Appointment Setter
Car Loans Canada
02.2023 - 08.2023
- Contact potential customers to introduce auto loan products and services.
- Schedule appointments between interested clients and loan specialists or sales representatives.
- Qualify leads by gathering basic customer information and loan requirements.
- Maintain accurate records of calls, appointments, and customer details in the system.
- Follow up with clients to confirm appointments and provide reminders.
- Explain basic loan application processes, requirements, and promotions to customers.
- Meet daily and monthly appointment-setting targets and performance goals.
- Coordinate with the sales and loan processing teams to ensure smooth client handling.
Appointment Setter
Telera BPO
10.2021 - 03.2022
- Contacted potential clients to introduce home and auto insurance products, enhancing lead engagement.
- Qualify leads by gathering customer information and identifying insurance needs.
- Contact potential clients to introduce home and auto insurance products and services.
- Explained basic insurance coverage and benefits, facilitating informed decision-making for clients.
- Meet daily and monthly appointment-setting targets and performance metrics.
- Maintain accurate records of calls, appointments, and client information in the CRM system.
- Coordinate with insurance agents to ensure smooth client appointments and follow-ups.
- Coordinated with insurance agents to streamline client appointments and follow-ups, improving client satisfaction.
Education
Bachelor of Science - Office Administration, Office Management
Holy Trinity College
General Santos City01-2017
Skills
Financial software knowledge
Invoice processing
Payroll processing
Data management
Database management
Financial reporting
Data analysis
Problem-solving aptitude
Analytical thinking
Risk assessment
Customer service
Customer relations
Relationship building
Issue resolution
Task prioritization
Multitasking
Organizational skills
Microsoft office
Effective communication
Written communication
Adaptability and flexibility
Interpersonal skills
Active listening
Team collaboration
Decision-making
Process improvement
Adaptability and flexibility
Multitasking
Software
Zoho
Page Manager
GoHighLevel
Microsoft Quickbooks
Google Doc
Microsoft Office
Google Sheets
FPMS
Canva
Photoshop
Photoscape
Filmora
Certification
Anti-Money Laundering Act Training (CTF Fundamentals) - 9:00 AM to 12:00 NN
Interests
Community Service
Team Building
Badminton
Timeline
Anti-Money Laundering Act Training (CTF Fundamentals) - 9:00 AM to 12:00 NN
01-2026
Anti-Money Laundering Act Training (ARRG) - 9:00 AM to 12:00 NN
01-2026
Anti-Money Laundering Act Training (TFS) - 9:00 AM to 11:00 AM
01-2026
Data Privacy Act Awareness Training - 04:02PM
01-2026
Account Administrator
IGO Technology
01.2024 - Current
Appointment Setter
Car Loans Canada
02.2023 - 08.2023
Appointment Setter
Telera BPO
10.2021 - 03.2022
Bachelor of Science - Office Administration, Office Management
Holy Trinity College
TRAININGS
- Business English Proficiency Call Center Training
- Mabuhay I.T. Park, General Santos City
- August 27- September 7, 2012
- Leadership Skills Training
- General Santos City High School
- October, 2012
- Holy Cross Parish
- April 13-15, 2010
- Basic Hosting Seminar
- Holy Trinity College of General Santos City
- Trinitarian Center, Simulation 1, BCI Bldg.
- February 22, 2017
- Event Proposal WriteShop Seminar
- February 17, 2017
- Business Letter Writing Seminar
- February 13, 2017
- Cash Handling and Banking Procedures
- November 21, 2016
- Medical Office Procedures
- August 19, 2016
- Legal Office Procedures
- January 22, 2016
- Basics of Adobe Photoshop Seminar
- Old Simulation 2, Basic Education Ground.
- July 20, 2014
- Peer Counseling Seminar
- Multi-Purpose Hall
- January 26, 2014
- 10 Keys to College Success Seminar
- Educational Media Center 1.
- November 23, 2013
Disclaimer
I hereby certify that the above information was true and correct to the best of my knowledge and belief.