Aljon Espiritu
Goa, Province Of Camarines Sur,CAS
Summary
Proactive Inventory Auditor and Sales Professional with extensive experience in auditing, customer service, and team leadership. Expertise in reducing inventory discrepancies, streamlining processes, and enhancing customer satisfaction. Strong skills in data analytics, report writing, and Microsoft Excel, bringing meticulous attention to detail and a drive for continuous improvement. Cooperative Inventory Auditor with a flexible work schedule commutes to multiple job sites per week. Experienced working directly with receiving and shipping departments and tracking and updating the transfer of products. Trustworthy and friendly with excellent computational abilities.
Overview
8
8
years of professional experience
Work History
Inventory Auditor
Southeast Asia Retail Inc.
05.2024 - Current
- Reduced discrepancies in inventory records by maintaining thorough documentation and promptly addressing identified issues.
- Counted all physical inventory and generated department audit reports.
- Proactively identified opportunities for process improvement and cost reduction, contributing to the organization''s overall financial success.
- Streamlined the auditing process for faster results, utilizing advanced software tools and data analysis techniques.
- Enhanced overall warehouse efficiency with meticulous organization and proper storage of items.
- Conducted comprehensive physical counts, ensuring accurate representation of stock levels in company records.
Membership Sales Representative
Southeast Asia Retail Inc.
01.2024 - 05.2024
- Provided exceptional customer service during all stages of the sales process – from initial inquiry through post-sale follow-up – resulting in high levels of member satisfaction and loyalty.
- Successfully transitioned existing customers onto more suitable memberships plans when necessary.
- Managed client database efficiently, ensuring accurate tracking of contact information, preferences, interactions, and memberships sold.
- Enhanced customer satisfaction with personalized service, understanding individual needs, and offering appropriate membership plans.
- Collaborated closely with the membership team to share feedback, observations, and ideas for continuous improvement of sales strategies and processes.
Sales Associate
OPPO
05.2023 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Team Leader
Shopee Xpress Goa Hub
10.2022 - 05.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
Customer Service Representative
Transcom Pasig
01.2017 - 03.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Secondary Education - Major in Social Studies
Partido College
Goa, Province Of Camarines Sur, Philippines07.2022
High School -
Partido College
Goa, Province Of Camarines Sur, Philippines03.2010
Elementary -
Goa Central School
Goa, Province Of Camarines Sur, Philippines03.2006
Skills
- Microsoft Excel proficiency
- Auditing Techniques
- Accuracy and Precision
- Strong mathematics skills
- Inventory auditing experience
- Report Writing
- Data Analytics
- Bookkeeping
Timeline
Inventory Auditor
Southeast Asia Retail Inc.
05.2024 - Current
Membership Sales Representative
Southeast Asia Retail Inc.
01.2024 - 05.2024
Sales Associate
OPPO
05.2023 - 07.2023
Team Leader
Shopee Xpress Goa Hub
10.2022 - 05.2023
Customer Service Representative
Transcom Pasig
01.2017 - 03.2018
Bachelor of Secondary Education - Major in Social Studies
Partido College
High School -
Partido College
Elementary -
Goa Central School
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