Aljon Collantes
Casiguran Sorsogon
Summary
Expert Customer Service Representative bringing 9 years of expertise in BPO industry. Effectively manages assignments and team members. Excellent reputation for resolving problems,improving customer service satisfaction and driving operational improvements.Dedicated to self-development to provide expectation-exceeding service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administrative Aide III
DPWH
07.2024 - 12.2024
- Received, recorded, released and filed documents.
- Maintained records, reports and other documents.
- Consolidated data and other reports.
- Responded to public inquiries.
- Coordinated with different offices.
- Assisted clients during bidding process.
Associate-CS Phone
Sutherland Legazpi
02.2020 - 11.2023
- Handled inbound sales inquiries, maintaining a 50% conversion rate.
- Implemented a solution-focused customer care approach to maintain client satisfaction.
- Received incoming calls, directing to relevant staff or department promptly and efficiently.
- Built good rapport with customers quickly to foster strong brand reputation.
- Took payments over telephone by credit and debit card.
- Kept polite, friendly and helpful manner to provide exceptional customer service.
- Addressed complaints, questions and information requests, finding resolutions or escalating to supervisor as required.
Customer Service Representative
Alorica Philippines Inc.
10.2017 - 11.2019
- Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Maximised customer satisfaction by resolving service issues promptly.
- Addressed customer service enquires quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
- Built rapport with customers through courteous and professional communications.
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
- Monitored email to promptly collect and respond to complaints.
- Coordinated referrals and escalations to obtain specialised support.
Operations-Customer Service Representative
Teleperformance Philippines
11.2013 - 04.2017
- Present, promote and sell products/services using solid arguments to existing and prospective customers
- Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
- Establish,develop and maintain positive business and customer relationships
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Achieve agreed upon sales targets.and outcomes within schedule
- Coordinate sales effort with team members and other departments
- Analyze the territory/markets,potentials,track sales and status reports
- Supply management with reports on customer needs,problems,interests,competitive activities and potential for new products and services
- Continuously improve through feedback
Loan Officer
ASA Philippines Foundation Inc
07.2010 - 07.2013
- Maintained strict confidentiality of bank records and client information.
- Assisted senior-level credit officers with complex loan applications.
- Analysed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
- Recommended loan approvals and denials based on customer loan application reviews.
- Effectively managed more than 400 client relationships.
- Produced detailed financial reports, thoroughly analysing data to seek areas for improved credit management.
- Ensured credit scoring and grading processes were fair and compliant whilst maintaining lending security.
- Maintained data within digital systems with meticulous accuracy for precise, reliable records.
Education
Bachelor of Science - Management
Bicol University
Daraga Albay, PhilippinesGraduate -
Sorsogon National High School
Sorsogon City, PhilippinesSalutatorian -
Trece Martires Elementary School
Casiguran, PhilippinesSkills
- Client Monitoring
- Communication skills
- Research and Development
- Recruitment and Selection
- Computer Proficient
- Bookkeeping
- Customer Service Expert
- Sales and Promotion
Certification
Civil Service Eligibility
Timeline
Administrative Aide III
DPWH
07.2024 - 12.2024
Associate-CS Phone
Sutherland Legazpi
02.2020 - 11.2023
Customer Service Representative
Alorica Philippines Inc.
10.2017 - 11.2019
Operations-Customer Service Representative
Teleperformance Philippines
11.2013 - 04.2017
Loan Officer
ASA Philippines Foundation Inc
07.2010 - 07.2013
Graduate -
Sorsogon National High School
Salutatorian -
Trece Martires Elementary School
Bachelor of Science - Management
Bicol University
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