Summary
Overview
Work History
Education
Skills
References
Timeline
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ROSELYN P. CASTILLO

ROSELYN P. CASTILLO

Lobo Batangas

Summary

Proven professional with a track record of enhancing front desk operations at Toyota, adept in document management and excelling in customer relations. Leveraged organizational skills to streamline processes, achieving a significant improvement in visitor satisfaction. Skilled in multi-line telephone operation and proficient in PC use, consistently delivering administrative support with confidence.

Overview

11
11
years of professional experience

Work History

Receptionist / Maintenance Reminder

Toyota
Ahmadi
01.2020 - 02.2024
  • Receiving visitors at the front desk by greeting, welcoming, directing and announcing them
  • Answer phone and direct customers / prospects to the appropriate department and ensure to follow-up in a timely maner
  • Receiving, answering and sorting daily mail
  • Guarantee all checks in accordance with company policy
  • Ensure all company safety policies and procedures are strictly followed
  • Provide customers with accurate change and issue receipts to them
  • Maintain and keep customer areas tidy
  • Responsible for stocking fresh complimentary snacks and beverages for customers
  • Attend for waiting customers

Hostess / Waitress

Gourmania International
Kuwait City
04.2016 - 11.2019
  • Answering phone calls, taking reservations and answering questions
  • Greeting guest as they enter, and putting them on a waiting list as necessary
  • Providing guests with menus and answering any initial questions
  • Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of custom
  • Responding to complaints and helping to resolve them
  • Receive payment by cash, credit cards, vouchers, or automatic debits
  • Calculate total payments received during a time period, reconcile this with total sales, and making Sales report
  • Setting up restaurant and arranging home deliveries and making sales report
  • Check every customers to ensure that they are enjoying their meals and take action to correct any problems with the guest
  • Various multi-tasking and switching from task to task with ease
  • Providing a great customer service

Development and Production Merchandiser

Phil- Nurian Garment Inc.
Sto. Tomas
08.2012 - 03.2016
  • Handling Lucky Brand Account - (DEVELOPMENT & PRODUCTION)
  • Communicating with head office or buyer by email (mostly) for new queries as well as update
  • Send pattern request, mini marker, full grading pattern to CAD team for developing new designs
  • Make Checklist, update Sample Status Recap & Order Recap, Worksheet for production team
  • Do follow ups on the samples (Proto to TOP sample) for buyer fitting reviews
  • Check finished samples and arrange to send the samples to the buyer's for their reviews
  • Monitor sample due dates to avoid production delays
  • Send pattern and call out to head office if the pattern and samples has a discrepancy on the tech pack
  • Make Trim Balance sheet and Purchase order for bulk trims and accessories
  • Monitor and communicate to the suppliers
  • Check all orders and accessories before using on bulk production
  • Update time and action Calendar

Education

Bachelor of Science - Business Administration, Human Resource Development Management

Lyceum of the Philippines University
Batangas
04.2012

Skills

  • Document management
  • Multi-line telephone skills
  • PC proficient
  • Clerical support
  • Reception desk management
  • Mail distribution
  • Call redirection
  • Organization skills
  • File management
  • Administrative support
  • Scheduling appointments
  • Multi-line telephone operation
  • Data entry
  • Appointment scheduling
  • Customer and client relations
  • Verbal and written communication
  • Front desk operations
  • Mail handling
  • Office equipment operations
  • Meeting coordination
  • Customer/Client relations
  • Documentation and reporting

References

  • Mrs Josephine Gonzales

      Maintenance Remainder Officer (+965 99792712)

  • Mr. Ahmed Magdy

      Supervisor (+965 6007 7402)

  • Mrs Jackie Al Dohair

      Receptionist (+965 97806 0354)

Timeline

Receptionist / Maintenance Reminder

Toyota
01.2020 - 02.2024

Hostess / Waitress

Gourmania International
04.2016 - 11.2019

Development and Production Merchandiser

Phil- Nurian Garment Inc.
08.2012 - 03.2016

Bachelor of Science - Business Administration, Human Resource Development Management

Lyceum of the Philippines University

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ROSELYN P. CASTILLO