Summary
Overview
Work History
Education
Skills
Cooking, Watching Tv Series
Timeline
SoftwareEngineer
Alji Diopenes Javelona

Alji Diopenes Javelona

BACOLOD CITY (Capital),NEGROS OCCIDENTAL

Summary

Demonstrated for developing new skills. Skilled communicator, flexible, and adaptable. Self-motivated individual with high energy, initiative, and focus on any given task. Dedicated individual; reputation for consistently going beyond what is required Keen insight into the needs and views of others-able to listen and identify issues or problem areas and form innovative interventions. Possess special sensitivity to meeting diverse needs in varied situations, with strong analytical skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

12
12
years of professional experience
5
5
years of post-secondary education

Work History

Customer Service Representative/Data Entry Specialist

IceCarats, LLC
, Ohio
05.2019 - 11.2022
  • Answering customer’s emails and inquiries
  • Giving quality service thru chat support
  • Improving and enhancing company’s products in each marketplace like eBay, Amazon, Best Buy, etc.
  • Managed over 50 customers calls/emails/chat per day
  • Able to established good rapport with customers easily
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Updated account information to maintain customer records

Acquisition Associate

Maids
Dubai, U.A.
01.2017 - 01.2019
  • Assessing staffing needs of company
  • Identifying and recruiting talented individuals to fill those needs
  • Process of sourcing, attracting, recruiting, interviewing and on-boarding employees to organization

Customer Service Representative

Convergys Philippines, Inc
Bacolod City
01.2015 - 01.2017
  • Manages customer relations and needs through customer satisfaction
  • Managed over 50 customer calls per day
  • Performed good customer satisfaction survey
  • Provided primary customer support to internal and external customers
  • Offered advice and assistance to customers, paying attention to special needs or wants

Customer Service Representative

Teleperformance Philippines, Inc/Telephilippines, Inc
Bacolod City
01.2013 - 01.2015
  • Manages customer relations and needs through customer satisfaction
  • Managed over 50 customer calls per day
  • Performed good customer satisfaction survey
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
  • Provided primary customer support to internal and external customers
  • Offered advice and assistance to customers, paying attention to special needs or wants

Customer Service Representative

Teleperformance Philippines, Inc/Telephilippines, Inc
Bacolod City
01.2009 - 01.2011
  • Manages customer relations and needs through customer satisfaction
  • Managed over 50 customer calls per day
  • Performed good customer satisfaction survey
  • Provided primary customer support to internal and external customers
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Responded to customer requests for products, services and company information

Education

Bachelor of Science - Commerce, Management Information Systems

University of St. La Salle
Bacolod City, NEG
01.1996 - 01.2001

Skills

High-quality customer service

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Cooking, Watching Tv Series

I love to cook for my family, especially my children. They always love my cooking. It makes me feel relax and stress free whenever I watch my fave tv series

Timeline

Customer Service Representative/Data Entry Specialist

IceCarats, LLC
05.2019 - 11.2022

Acquisition Associate

Maids
01.2017 - 01.2019

Customer Service Representative

Convergys Philippines, Inc
01.2015 - 01.2017

Customer Service Representative

Teleperformance Philippines, Inc/Telephilippines, Inc
01.2013 - 01.2015

Customer Service Representative

Teleperformance Philippines, Inc/Telephilippines, Inc
01.2009 - 01.2011

Bachelor of Science - Commerce, Management Information Systems

University of St. La Salle
01.1996 - 01.2001
Alji Diopenes Javelona