Aljen De Asis
Licensed Professional Teacher
Pasay City
Summary
Dynamic professional with a proven track record at United Healthcare Services, excelling in customer service and training roles. Expertise in enhancing customer loyalty through empathetic resolution and driving team productivity by tailoring effective training solutions. Committed to continuous learning and adaptability, consistently seeking opportunities for growth and improvement. Dedicated to delivering high-quality results in every job opportunity.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Teleperformance
11.2023 - 12.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Trainer Flex
10.2024 - 01.2025
- Implemented feedback mechanisms for continuous improvement in training programs.
- Improved employee retention with comprehensive onboarding programs.
- Conducted assessments, identifying skill gaps and tailoring training solutions.
Education
Bachelor of Secondary Education - Mathematics
University of Eastern Philippines
Poblacion 1 Catubig Northern Samar06.2023
Skills
Timeline
Trainer Flex
10.2024 - 01.2025
Customer Service Representative
Teleperformance
11.2023 - 12.2025
Bachelor of Secondary Education - Mathematics
University of Eastern Philippines
References
- John Peter, Bascon, Customer Service Representative, 09920498110
- Luis Elvin Pinohermoso, Supervisor, 09153521659
- Katrina Balanay, Supervisor, 09615565118