Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Aljen Butol

Aljen Butol

2162 F.Fernando Street Brgy. 52 Pasay City

Summary

CSR Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.


Experienced with maintaining spotless and organized environments. Utilizes effective cleaning techniques and attention to detail to ensure spaces are inviting and hygienic. Track record of managing time efficiently and adapting to various cleaning challenges.

Overview

8
8
years of professional experience

Work History

Housekeeper / Care Giver

Others
04.2017 - 01.2018
  • Disinfected and mopped bathrooms to keep the house sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

On Job Training (OJT) as Accounting Staff

Blue Collar Manpower Services, Inc.
12.2019 - 12.2019
  • Assisted in the development of annual budgets with inputs from various departments, aligning financial goals with strategic objectives.
  • Assisted in the timely preparation of financial statements, ensuring regulatory compliance.
  • Contributed to a positive work environment within the accounting department by actively participating in team meetings and offering support to colleagues when needed.

Customer Service Representative

Startek International Company
02.2022 - 12.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Improved resolution time with effective problem-solving for customer complaints.

Customer Service Representative

Everise International Company
10.2023 - 08.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Assisted customers in navigating company website and improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

Education

Southville 8-C San Iisdro Rodriguez, Rizal
Southville 8-C San Isidro Rodriguez, Rizal
04-2017

Accountancy, Business, And Management -

Pasay City West High School
Pasadeña St., F.B. Harrison Pasay City
04-2019

Bachelor of Science in Business Administration- FM -

City University of Pasay
Pasadeña St., F.B. Harrison, Pasay
05-2023

Skills

  • Friendly, approachable and flexible
  • Highly adaptable with an open mind
  • Eager to face new challenges
  • Fast learner, enjoy working with a team
  • Understanding of culture awareness, Focused, versatile and multi-task oriented
  • Active listening, Critical thinking and Data entry
  • Relationship building
  • Call center experience and customer relations
  • Excellent Communication Skills
  • Detailed, very organized and easy to adapt challenging demands
  • Problem resolution

Languages

English
Advanced (C1)
Filipino
Bilingual or Proficient (C2)
Bisaya
Bilingual or Proficient (C2)

Timeline

Customer Service Representative

Everise International Company
10.2023 - 08.2025

Customer Service Representative

Startek International Company
02.2022 - 12.2023

On Job Training (OJT) as Accounting Staff

Blue Collar Manpower Services, Inc.
12.2019 - 12.2019

Housekeeper / Care Giver

Others
04.2017 - 01.2018

Southville 8-C San Iisdro Rodriguez, Rizal

Accountancy, Business, And Management -

Pasay City West High School

Bachelor of Science in Business Administration- FM -

City University of Pasay

Similar Profiles

CREATE PROFILE
Aljen Butol