Summary
Overview
Work History
Education
Skills
Timeline
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Aljelyn Cabigas

Senior High School
Mandaue City

Summary

Proven in enhancing customer satisfaction and loyalty, I leveraged my customer relationship management skills at Mr. Lamb to resolve issues swiftly, boosting repeat business. At Mani Mok-o, my punctuality and reliability contributed to higher guest satisfaction scores. Skilled in both service standard compliance and fostering strong client relationships, I excel in dynamic customer service environments.

Overview

3
3
years of professional experience

Work History

Customer Care Assistant

Mr.lamb
04.2023 - 10.2024
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Collaborated with team members to optimize customer care operations, resulting in higher quality service.
  • Provided comprehensive product knowledge to customers, helping them make informed decisions about purchases.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.

Buffet Attendant

Mani Mok-o
07.2021 - 10.2022
  • Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
  • Earned a reputation for punctuality and reliability, consistently arriving early to shifts and performing tasks with minimal supervision.
  • Increased overall guest satisfaction scores by consistently delivering attentive, courteous, and efficient service during buffet hours.
  • Supported efficient kitchen operations by communicating effectively with culinary staff regarding dish replenishment and quality.

Education

General Academic Strand - General Academic Strand

Asian Learning Center
Pajo Lapu-lapu City

Skills

Customer Relationship Management

Timeline

Customer Care Assistant

Mr.lamb
04.2023 - 10.2024

Buffet Attendant

Mani Mok-o
07.2021 - 10.2022

General Academic Strand - General Academic Strand

Asian Learning Center

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Aljelyn CabigasSenior High School