Summary
Overview
Work History
Education
Skills
Timeline
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Aljay Perez

Aljay Perez

Quality Assurance Aide, Customer Associate, Fraud Analyst
San Pedro, Laguna

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience
4
4
years of post-secondary education
1
1
Language

Work History

Fraud Analyst/ Customer Associate

Bluchameleon Tech
Bucharest
02.2019 - 01.2022
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Evaluated success of fraud detection systems to identify areas for improvement.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Conducted forensic analyses of financial records to identify fraudulent activity and accurately report findings.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Established and maintained positive working relationships with external law enforcement agencies to support fraud investigations.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Worked with third-party vendors to access and analyze data and systems.
  • Implemented internal controls to maintain integrity and accuracy of financial records.
  • Collaborated with internal and external stakeholders to create and maintain fraud prevention strategies.
  • Summarized all key information regarding investigation into detailed report for delivery to client.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Reviewed transactions and receipts to identify any suspicious activity.

Senior Financial Services Representative

JP Morgan Chase
Taguig
05.2017 - 05.2018
  • Analyzed member's current and future financial needs, producing beneficial product recommendations.
  • Maintained updated records of all financial transactions to support traceability.
  • Responded to inquiries from clients and provided financial advice to drive fiscal growth.
  • Managed client financial portfolios to minimise risk and optimize returns.
  • Advised clients on favorable investment opportunities to meet established financial goals.
  • Monitored changes in financial markets and kept clients informed of latest developments.
  • Prepared detailed financial reports to monitor and assess portfolio performance.

Customer Service Representative

Convergys
Alabang
04.2012 - 04.2015
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Handled customer inquiries and suggestions courteously and professionally.

Quality Assurance Aide

Unilab Mamplasan
Binan
05.2011 - 11.2011
  • Worked with specific production team members to rectify production issues and maintain high-quality final products.
  • Inspected outbound shipments and conducted random sampling of product quality.
  • Identified and helped resolve production problems, increasing output while reducing errors.
  • Utilized gauges, tools and equipment to complete in-depth assessments.
  • Presented clear, organized data in graphs, charts, tables and written reports.
  • Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
  • Inspected and packaged products meticulously according to manufacturing specifications.
  • Documented findings and produced reports to aide management in assessing and correcting quality concerns.

Education

Bachelor Of Secondary Education - English Education

Polytechnic University of The Philippines
San Pedro, Laguna
06.2007 - 04.2011

Skills

Excellent customer service

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Timeline

Fraud Analyst/ Customer Associate

Bluchameleon Tech
02.2019 - 01.2022

Senior Financial Services Representative

JP Morgan Chase
05.2017 - 05.2018

Customer Service Representative

Convergys
04.2012 - 04.2015

Quality Assurance Aide

Unilab Mamplasan
05.2011 - 11.2011

Bachelor Of Secondary Education - English Education

Polytechnic University of The Philippines
06.2007 - 04.2011

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Aljay PerezQuality Assurance Aide, Customer Associate, Fraud Analyst