Alison Travers
Warrenpoint
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 15 years of experience providing quality administrative support to clients.
Overview
14
14
years of professional experience
1
1
Certification
Work History
VIRTUAL ASSISTANT
Gary Matthews Solicitors (remote)
01.2018 - Current
- Successfully streamlined administrative processes by effectively managing schedules and coordinating meetings, which enhanced client communication
- Organized and maintained files for easy access, ensuring documents were always up-to-date
- Research and reporting skills resulted in well-prepared presentations that supported decision-making
- By managing social media accounts, increased engagement and brand visibility through consistent content scheduling
- Provided exceptional customer service by promptly resolving inquiries and issues, and assisted with project management, ensuring timely completion of tasks and adherence to deadlines.
LEGAL SECRETARY
Atanaskovic Hartnell - Sydney, NSW
02.2016 - 01.2018
- Effectively supported senior partners by managing their schedules and coordinating meetings, which enhanced productivity and communication
- By organizing and maintaining files, ensured that documents were always accessible and up-to-date, improving workflow efficiency
- Research and report preparation contributed to informed decision-making and successful presentations
- Successfully managed social media accounts, increasing engagement and brand awareness through consistent content
- By handling customer inquiries professionally, resolved issues promptly, leading to improved customer satisfaction
- Additionally, assistance with project management helped track progress and ensure timely completion of projects, contributing to overall team success.
LEGAL SECRETARY
Department of Industry, Science and Innovation - Sydney, NSW
11.2015 - 01.2016
- Effectively contributed to Home Insulation Program meetings by attending sessions with Mr
- Ian Hanger QC and applicants, taking detailed notes that accurately captured key discussions
- Thorough documentation enabled Mr
- Hanger to formulate well-informed recommendations to minister, ensuring clarity and support for decision-making process.
PA AND SECRETARY
Squire Patton Boggs - Sydney, NSW
11.2015 - 01.2016
- Successfully supported Labour and Employment department by efficiently managing all administrative tasks, which streamlined operations
- Accurately typed letters, organized seminars, and coordinated travel arrangements, ensuring smooth logistics for meetings and events
- Attention to detail in billing clients and arranging catering contributed to professional and timely service
- Additionally, by assisting at reception, provided valuable support to the broader office, fostering a collaborative work environment.
SOLICITOR
Woodward Solicitors - Sydney, NSW
05.2014 - 08.2015
- Managed a caseload of 150-200 files for Road Traffic Accident, Employers, Occupiers, Public Liability, and CICA claims, ensuring timely progress and thorough documentation
- Proactive approach helped resolve disputes and advance contested liability matters to court, leading to favorable outcomes.
SOLICITOR
Michael W Halsall Solicitors - Sydney, NSW
12.2013 - 05.2014
- Successfully completed training contract and qualified as a Solicitor in January 2014, demonstrating commitment and expertise in the field
- While managing approximately 150 Road Traffic Accident files, effectively handled litigated, pre-issue, and MIB claims, ensuring thorough case management and achieving positive outcomes for clients throughout the process.
TRAINEE SOLICITOR
Watsons Solicitors - Sydney, NSW
09.2013 - 12.2013
- Effectively assisted senior conveyance partner with residential sales and purchases, as well as some commercial transactions, ensuring smooth processes and timely completions
- Attention to detail and proactive communication helped facilitate successful transactions and enhance client satisfaction throughout each deal.
TRAINEE SOLICITOR
Michael W Halsall Solicitors - Sydney, NSW
01.2011 - 09.2013
- Successfully handled straightforward cases on MOJ Portal System while also managing complex litigated matters
- Contributes in assisting firm partner with fast track and multi-track cases ensured efficient case progression and supported favorable outcomes for clients, demonstrating versatility and commitment to high-quality legal work.
DEBT RECOVERY HANDLER
Kindertons Accident Management - Crewe
09.2010 - 12.2010
- Successfully contacted insurance companies to recover costs related to credit hire, repair, recovery, and storage for clients after road traffic accidents
- Streamlined operations that resulted in significant cost recoveries for the company, improving financial outcomes and enhancing client satisfaction through effective communication and negotiation.
Education
LEGAL PRACTICE COURSE -
THE COLLEGE OF LAW CHESTER
United Kingdom09.2010
LLB HONOURS DEGREE IN LAW WITH CRIMINOLOGY -
UNIVERSITY OF ULSTER
Jordanstown09.2009
High School Diploma -
SACRED HEART GRAMMAR SCHOOL
Newry, County Down, Northern Ireland09.2006
Skills
- Administrative Support
- Communication
- Technical Proficiency
- Data Management
- Social Media Management
- Project Management
- Court Filing
- Document Formatting
Certification
- VIRTUAL ASSISTANT CERTIFICATION
- PROJECT MANAGEMENT PROFESSIONAL (PMP)
- GOOGLE WORKSPACE CERTIFICATION
- EUROPEAN COMPUTER DRIVING LICENCE
Accomplishments
- Irish Dancing: All Ireland winning Irish Dancer, performed internationally.
Languages
English
Additionalinformation
Full-time, British Summer Time (BST), Email, Phone, Zoom
References
- Mr. Ian Halsall, Michael W Halsall Ltd, 2 The Parks, Newton-le-Willows, WA12 0NZ, 01942 727 000
- Mr. Tim Wood, Woodward Solicitors, 14 The Parks, Newton-le-Willows, WA12 0JQ, 01942 418 198
Timeline
VIRTUAL ASSISTANT
Gary Matthews Solicitors (remote)
01.2018 - Current
LEGAL SECRETARY
Atanaskovic Hartnell - Sydney, NSW
02.2016 - 01.2018
LEGAL SECRETARY
Department of Industry, Science and Innovation - Sydney, NSW
11.2015 - 01.2016
PA AND SECRETARY
Squire Patton Boggs - Sydney, NSW
11.2015 - 01.2016
SOLICITOR
Woodward Solicitors - Sydney, NSW
05.2014 - 08.2015
SOLICITOR
Michael W Halsall Solicitors - Sydney, NSW
12.2013 - 05.2014
TRAINEE SOLICITOR
Watsons Solicitors - Sydney, NSW
09.2013 - 12.2013
TRAINEE SOLICITOR
Michael W Halsall Solicitors - Sydney, NSW
01.2011 - 09.2013
DEBT RECOVERY HANDLER
Kindertons Accident Management - Crewe
09.2010 - 12.2010
LEGAL PRACTICE COURSE -
THE COLLEGE OF LAW CHESTER
LLB HONOURS DEGREE IN LAW WITH CRIMINOLOGY -
UNIVERSITY OF ULSTER
High School Diploma -
SACRED HEART GRAMMAR SCHOOL
- VIRTUAL ASSISTANT CERTIFICATION
- PROJECT MANAGEMENT PROFESSIONAL (PMP)
- GOOGLE WORKSPACE CERTIFICATION
- EUROPEAN COMPUTER DRIVING LICENCE
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