Salesforce (CRM)
Job Search Status
Open to workDesired start date: Immediately
Open To Work
ALISON SIPALAY
Administrative Support/Customer Service Support
Madridejos
Work Preference
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Chat Support Specialist
EIN Plus LLC
08.2025 - 02.2026
- Delivered exceptional service quality with empathetic and attentive communication skills.
- Managed high-volume chat inquiries, maintaining professionalism under pressure and prioritizing tasks effectively.
- Developed comprehensive knowledge of product offerings to provide accurate information and personalized recommendations.
- Successfully maintained a positive, professional demeanor even during challenging customer interactions, serving as a role model for other chat support specialists and contributing to a positive team culture that prioritized excellent service delivery above all else.
Intuit QuickBooks Technical Support
Concentrix CVG Philippines Inc.
01.2021 - 01.2025
- Understand and experience how to navigate and do financial transactions in QuickBooks software, including both desktop and online versions.
- Create and manage invoices and track payments.
- Ensure proper tax withholding for employees, including federal, state, and local taxes.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Strengthened communication skills through regular interactions with others.
Procurement Assistant
Metro Retail Stores Group, Inc.
01.2018 - 01.2020
- Communicate with suppliers to resolve issues and ensure timely deliveries and assist in the selection and evaluation of suppliers.
- Facilitated timely delivery of goods by closely monitoring orders and addressing any delays or discrepancies promptly.
- Assisted in evaluating and analyzing offers received from suppliers and service providers.
Front Desk Officer
Anika Island Resort
01.2016 - 01.2018
- Provide excellent customer service and address customer needs and concerns.
- Ensure to greet and welcome visitors, clients, and guests in a professional and friendly manner.
- Provide information and answer inquiries in a helpful and efficient manner.
- Perform data entry and other basic office tasks and Assist with other administrative duties as needed.
Education
Bachelor of Science - Hospitality Management
Salazar Colleges of Science And Institute of Technology
Madridejos, Cebu01-2013
High School -
Madridejos National High School
Madridejos, Cebu01-2008
Skills
Client relationship Building
Ability to work well under pressure
Teamwork
Time Management
Software
Microsoft Office (Word, Excel, PowerPoint)
QuickBooks
Slack
Zimbra
Zoom / Google Meet
Canva
WordPress (basic)
Data Entry & Online Research Tools
Timeline
Chat Support Specialist
EIN Plus LLC
08.2025 - 02.2026
Intuit QuickBooks Technical Support
Concentrix CVG Philippines Inc.
01.2021 - 01.2025
Procurement Assistant
Metro Retail Stores Group, Inc.
01.2018 - 01.2020
Front Desk Officer
Anika Island Resort
01.2016 - 01.2018
Bachelor of Science - Hospitality Management
Salazar Colleges of Science And Institute of Technology
High School -
Madridejos National High School