Alisandra Justine Salvano
Bacoor City
Summary
Dynamic professional with a proven track record at Capital One Services Inc., excelling in project coordination and process improvement. Skilled in proposal writing and customer service, I effectively enhanced workflow efficiency and trained new team members, contributing to a more organized and responsive team environment. Strong communicator with a keen attention to detail.
Overview
11
11
years of professional experience
Work History
Senior Coordinator (Fraud and Disputes Escalation)
Capital One Services Inc.
Filinvest Alabang, Muntinnlupa (Remote)
11.2016 - Current
- Assisted in coordinating project timelines and deliverables to ensure alignment with organizational goals.
- Supported team members by managing schedules, meetings, and communications effectively.
- Organized and maintained project documentation to facilitate information accessibility for stakeholders.
- Contributed to the development of process improvements, enhancing workflow efficiency within the team.
- Facilitated training sessions for new team members on operational procedures and best practices.
- Streamlined project management processes by implementing new organizational tools and techniques.
Customer Service Representative
Convergys, AT&T
Filinvest Alabang, Muntinlupa
11.2014 - 10.2016
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed order processing using CRM systems, ensuring timely and accurate fulfillment.
- Trained new team members on customer service procedures and best practices.
- Developed and implemented strategies to reduce response times for customer support requests.
Education
No Degree - Bachelor of Science in Radiologic Technology
De La Salle Health Sciences Institute
Dasmarinas, Philippines04-2014
Skills
- Meeting facilitation
- Project assistance
- Discretion and confidentiality
- Customer service
- Multitasking and organization
- Project coordination
- Presenting ideas and plans
- Information collection
- Process improvement
- Problem-solving
- Time management
- Clear communication
- Attention to detail
- Verbal and written communication
Timeline
Senior Coordinator (Fraud and Disputes Escalation)
Capital One Services Inc.
11.2016 - Current
Customer Service Representative
Convergys, AT&T
11.2014 - 10.2016
No Degree - Bachelor of Science in Radiologic Technology
De La Salle Health Sciences Institute