Alirose Gallardo
Pasig City
Summary
Proven Senior Associate with a solid background in enhancing customer assistance in financial services, notably with WNS. Skilled in active listening and verbal communication, I excel in driving customer satisfaction and securing payments. My analytical skills and adaptability have consistently improved service delivery, demonstrating a commitment to excellence and a keen attention to detail.
Overview
4
4
years of professional experience
Work History
Senior Associate
WNS
01.2023 - 03.2025
Enhanced customer assistance in financial services.
- Reviewed files, records and other documents to obtain information to respond to requests.
Customer Service Representative
Valor Global
04.2022 - 01.2023
Secured overdue payments to enhance service.
Customer Service Representative
FIS Global
01.2021 - 04.2022
Enhanced customer assistance in financial services.
Education
Carlos Botong Francisco National High School
Angono Rizal04.2013
Manalongon Central Elementary School
Manalongon Sta. Catalina Negros Oriental 04.2009
Skills
-customer service
-Active listening
-Verbal and written communication skills
-computer
-Attention to detail
-Research Skills
-Analytical Skills
-Adaptability
Timeline
Senior Associate
WNS
01.2023 - 03.2025
Customer Service Representative
Valor Global
04.2022 - 01.2023
Customer Service Representative
FIS Global
01.2021 - 04.2022
Carlos Botong Francisco National High School
Manalongon Central Elementary School