Aline Feraro Santomin
Paniqui,TAR
Summary
Dedicated medical professional experienced in providing quality nursing care in acute care settings. Proven ability to provide compassionate, patient centered care while effectively managing multiple tasks. Well-versed in leading and educating nursing staff on proper patient care techniques, new equipment and technology. Focused on ensuring patient safety and satisfaction while providing high quality care.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Customer Expert 1
Teleperformance Philippines
Mabalacat City, Pampanga
02.2026 - 03.2026
- Handles inbound customer inquiries via voice, email, or chat, providing exceptional service, empathy, and solutions to ensure high customer satisfaction.
- Resolving issues on the first call, maintaining data confidentiality, and mastering product knowledge, often requiring strong English communication and technical skills.
- Respond to inquiries via phone, email, and chat, ensuring a positive customer experience.
- Actively listen to customer issues, provide accurate information, and offer effective, timely solutions.
- Maintain in-depth, updated knowledge of the client’s products, services, or promotions.
- Accurately document interactions, update client information, and handle confidential data with high care.
- Meet or exceed key performance indicators (KPIs) such as first-call resolution, efficiency, and customer satisfaction scores.
Male Surgical Stepdown Staff Nurse
Ministry of National Guard Health Affairs King Abdulaziz Hospital Al Ahsa Eastern Region, Saudi Arabia
Saudi Arabia
10.2017 - 10.2024
- Within the mission, vision and values of Saudi Arabian National Guard Health Affairs and the Division of Nursing Services and in close collaboration with Medical and other healthcare professionals oversee and direct specialized care for current and future patient population within the Adult Medical/Surgical Stepdown
- Basic Function
Surgical Ward Staff Nurse
Ministry of National Guard Health Affairs King Abdulaziz Hospital Al Ahsa Eastern Region, Saudi Arabia
Saudi Arabia
06.2011 - 10.2017
- Assigned as a team leader and tasked to supervise nurse's shift.
- Assessing, planning, professionals, implementing, and evaluating patient care plans in consultation with healthcare
- Caring for patients before and after surgery, including administering medication, post operative care, educating patients on their recovery path and communicating with patient’s families.
- 33 beds in male surgical unit with a patient ratio 1 SN: 5 patients in a 300 hospital bed capacity.
Male Surgical Stepdown Staff Nurse 1 (Cross Training then Regular Float)
Ministry of National Guard Health Affairs King Abdulaziz Hospital Al Ahsa Eastern Region, Saudi Arabia
Saudi Arabia
03.2016 - 09.2017
- Provided ad hoc nursing support during periods of heavy load and absence of personnel.
- Assisted hospital staff in stepdown. Directed patient care and teaching in accordance with the patient care standards and physician’s orders.
- Coordinated with doctors, nurse, medical technicians and other healthcare professionals to provide immediate caregiver to patient.
- Anticipates and acts to maintain a safe environment
- 6 beds in stepdown unit with a patient ratio 1 SN: 2 patients in a 300 hospital bed capacity.
- Principal Duties: Clinical Practice
Male Surgical Ward Staff Nurse 2
Ministry of National Guard Health Affairs King Abdulaziz Hospital Al Ahsa Eastern Region, Saudi Arabia
Saudi Arabia
10.2002 - 05.2011
- Liaison between patient and physicians to ensure patient comprehension of treatment plans.
- Sound ethical and independent decision-making ability consistent with medical protocols.
- Administering medication, performing all tasks with a patient- centered focus while seeking opportunities for the improvement of processes and treatments.
- Interviewing patients to obtain medical information and measure their vital signs, weight and height.
- 33 beds in male surgical unit with a patient ratio 1 SN: 5 patients in a 300 hospital bed capacity.
School Nurse in Secondary Level
KILIKILI NATIONAL HIGH SCHOOL KILIKILI WAO LANAO DEL SUR
07.1996 - 09.2002
- Provide basic healthcare to students in case of injury or acute illness
- Develop health plans for students with chronic illnesses and disabilities
- Educate students and staff on healthy habits, such as proper nutrition and hygiene
- Detect health problems in early stages through regular screenings
- Keep track of students’ vaccination records Update students’ medical history Ensure school environment is safe for students and school staff (e.g. prevention of communicable disease)
Operating Room Nurse – Contractual
Iligan Medical Center Hospital
Iligan City, Philippines
02.1996 - 05.1996
- Assess patient prior to surgery (e.g. NPO status) and alleviate their concern.
- Assume responsibility of keeping the operating room sterilized.
- Position and prepare patient on operating table. Pass medical instruments or other objects to the surgeons during operation.
- Evaluate patient in postoperative phases.
- Adhere to safety standards and precautions.
Emergency Room Staff Nurse – Volunteer
Iligan Medical Center Hospital
Iligan City, Philippines
09.1995 - 01.1996
- Provides nursing care via nursing process for the development, implementation and evaluation of nursing care.
- Collects and analyzes patient/significant other data.
- Completes an admission database and ongoing assessment to include collaboration with patients, significant others
Medical – Surgical Ward Staff Nurse Volunteer
Capitol College General Hospital Gusa
Cagayan de Oro City, Philippines
06.1995 - 07.1995
- Assesses, plans, implements and evaluates individual patient care according to standards.
- Accepts responsibility for direction of co-workers in the implementation of plan of care.
- Observes, evaluates and reports symptoms and condition of patients.
- Assist in carrying out procedures and doctors order according to accepted standards.
- Analyze the information collected to determine patient’s needs and expected outcomes
Education
Bachelor of science - Nursing
Capitol University
Cagayan de Oro City, Philippines03-1994
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Iligan City National High School
Mahayahay, Iligan City, Philippines03-1988
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Iligan City Central School
Mahayahay, Iligan City, Philippines03-1984
Skills
- Needs assessment
- Decision Making
- Ethical Practice
- Specimen Collection
- Patient Care
- Procedure Assistance
- Patient Care Oversight
- Continuous Improvement
- Quality Improvement
- Medication Administration
- Critical Thinking
- Adaptability and Flexibility
- Surgical Nursing
- Patient Safety
- Team Building
- Effective Communication
- Patient Examination
- Documentation
- Cable Monitors
- Infection Control Measures
Certification
- Registration certificate New York Board of Nursing License # 943368
- Registration Certificate: Philippine Nurse License # 0270967
- Registration Certificate: Saudi Council for Health Specialist Registered Nurse License #10-L-N0360906
CASES HANDLED
- Head and Neck surgery – Cervical Discectomy, Cervical Spine surgery, Laminectomy, and Neck dissections.
- Ophthalmology surgery - Cataract Extraction with Intraocular Lens Implantation.
- ENT Surgery – Thyroidectomy (Total and Partial), Septorhinoplasty, Endoscopic Sinus Surgery, Tonsillectomy/Adenoidectomy, Myringotomy, Tympanoplasty.
- Surgery of the oral cavity soft tissues
- Neurosurgery- Craniotomy
- Catheterization – Central Venous monitoring; Perm catheter insertion access for Hemodialysis
- Breast and Cosmetic Implants – Breast Augmentation, and Mastectomy
- Surgery of Abdominal Wall including management of all forms of Hernia, and Hydrocelectomy
- Gastro- duodenal surgery – Gastric by-pass; Laparoscopic Sleeve Gastrectomy
- Post insertion of Percutaneous endoscopic gastrostomy (PEG)
- Incision, excision, and resection of enterostomy of intestine
- Anastomosis, repair and other operations on intestine
- Laparotomy for diagnostic or exploratory purpose or for management of intra-abdominal sepsis
- Drainage procedures for relief of ascites
- Laparoscopic Appendectomy
- Laparoscopic cholecystectomy
- Sigmoidoscopy
- Chest Tube insertion
- Urology – Transurethral Resection of Prostate, Lithotripsy, Prostatectomy, and Nephrectomy
- Hemorrhoidectomy
- Incision excision perirectal tissue
- Anal fissure fistula
- Vascular surgery – Angioplasty and Stenting
- Surgical Oncology – Peritoneal Malignancy who underwent Cyto-Reductive Surgery (CRS), and Hyperthermic Intraperitoneal Chemotherapy (HIPEC)
- Trauma Surgery – Reconstructive surgery following trauma
- Arthroscopy – Torn Meniscus; Torn Anterior Cruciate Ligament (ACL); Posterior Cruciate Ligament (PCL), Ganglion cyst removal, Frozen Shoulder, Carpal Tunnel Syndrome
- Amputation – Below Knee Amputation; Above Knee Amputation and Amputation of the toes
- Hip Replacement, Total Knee Replacement and Open Reduction Internal Fix
FAMILIAR IN HANDLING EQUIPMENT SUCH AS
- Infusion Pump (B. Braun)
- VAC System
- Pneumatic Tube system
- Bladder Scanner
- Bar code Scanner
- Sequential Compression Device
- Dynamap/Datascope (GE/Acutor -Plus)
- Air Mattress
- Hill-Rom Bed
- Bariatric Bed
- Patient Hoist
- Suction Unit
- Syringe Driver (B. Braun)
- Cardiac Monitor (Phillips)
- Glucometer (Accucheck Inform II)
- PCA Pump (B. Braun)
- Blood Warmer
- Feeding Pump (Compat ella)
AREAS OF EXPERIENCE
- Adult Male Surgical Ward
- Male Surgical Stepdown
- Cross trained in ICU
CONTINUING EDUCATION AND SEMINARS
- Nursing Telemetry Course: An Advance ECG Training for Nurses – Nov.29-30,2025
- Emergency Trauma Management Oct 18-19,2025
- Sedation Analgesia March 3, 2024
- Pillars of Nursing October 29, 2023
- ACLS Provider June 6, 2023
- Basic Medication Safety April 23, 2023
- BLS Provider January 28, 2023
- The 3rd SPSC Patient Safety Conference 2022 Nov 28-29, 2022
- Infection Controlled :The New York Requirement November 4, 2022
- Child Abuse Indentification and Reporting The New York Requirement - November 4, 2022
- Mechanical Ventilation for Adult Critical Care Workshop - August 31, 2022
- Cardioversion Defibrillation – Sepsis Recognition – Wound Dressing - August 23, 2022
- Enhancing Communication to Improve Healthcare Performance Workshop (LEAD in Nursing: Pillars of Nursing - Sept 28, 2021
- Pillars of Nursing Recognizing & Responding to Clinical Deterioration September 30, 2021
- ICU Cross training Oct 25 – Nov 4,2020
- Care of Deteriorating Patient July 30.2019
- Team Leader Workshop May 5, 2019
- Promoting Assertiveness for Nurses Oct 22, 2017
- First Line Management Program – Effective Management Improvement July 27 – 28, 2016
- Pressure Ulcer Prevention & Management - May 24, 2016
- Leadership Master Class Program April 27, 2016
- Prevention of CLABSI March 16, 2016
- IV Therapy Workshop March 16, 2016
- ECG Workshop- A basic systematic approach on ECG Interpretation June 28, 2015
- Preceptorship Workshop – June 18, 2014
- Pain Management Workshop September 13, 2013
- Wound Management February 20. 2013
- Patient Family Centered Care – August 4, 2012
- Sedation & Analgesia Course July 8, 2010
Timeline
Customer Expert 1
Teleperformance Philippines
02.2026 - 03.2026
Male Surgical Stepdown Staff Nurse
Ministry of National Guard Health Affairs King Abdulaziz Hospital Al Ahsa Eastern Region, Saudi Arabia
10.2017 - 10.2024
Male Surgical Stepdown Staff Nurse 1 (Cross Training then Regular Float)
Ministry of National Guard Health Affairs King Abdulaziz Hospital Al Ahsa Eastern Region, Saudi Arabia
03.2016 - 09.2017
Surgical Ward Staff Nurse
Ministry of National Guard Health Affairs King Abdulaziz Hospital Al Ahsa Eastern Region, Saudi Arabia
06.2011 - 10.2017
Male Surgical Ward Staff Nurse 2
Ministry of National Guard Health Affairs King Abdulaziz Hospital Al Ahsa Eastern Region, Saudi Arabia
10.2002 - 05.2011
School Nurse in Secondary Level
KILIKILI NATIONAL HIGH SCHOOL KILIKILI WAO LANAO DEL SUR
07.1996 - 09.2002
Operating Room Nurse – Contractual
Iligan Medical Center Hospital
02.1996 - 05.1996
Emergency Room Staff Nurse – Volunteer
Iligan Medical Center Hospital
09.1995 - 01.1996
Medical – Surgical Ward Staff Nurse Volunteer
Capitol College General Hospital Gusa
06.1995 - 07.1995
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Iligan City National High School
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Iligan City Central School
Bachelor of science - Nursing
Capitol University