Alikah B. Villalobos
Bayanan, Bacoor,Philippines
Summary
Detail-oriented professional experienced in project coordination, architectural drafting, and technical documentation. Skilled in managing drawings, project records, and supplier coordination to support efficient project delivery.
Overview
3
3
years of professional experience
Work History
CUSTOMER SERVICE - GAMETIME (Voice & Non-Voice)
FOUNDEVER
05.2025 - 07.2025
- Delivered customer support via phone, email, and live chat, ensuring timely resolution of issues.
- Handled customer requests with precision, upholding high service quality and maximising customer satisfaction.
- Resolved customer concerns, including missing tickets, incorrect information, billing issues, and service delays.
- Addressed customer inquiries on orders, payments, account management, and transfers, enhancing overall customer experience.
- Documented customer interactions and escalated complex issues to the appropriate team.
ARCHITECTURE- INTERN
SMEDD CORP.
06.2024 - 08.2024
- Assisted in developing and updating architectural drawings using CAD software.
- Prepared and revised floor plan proposals for SM Yulo, SM Mall of Asia (MOA), and other branch projects.
- Coordinated with architects, project teams, and suppliers to support project execution and material procurement.
- Communicated with suppliers regarding material specifications, quotations, availability, and delivery schedules.
- Participated in project coordination meetings and documented meeting minutes and action items.
- Maintained organized project documentation and ensured timely updates to design revisions.
DIGITAL MARKETING OFFICER
KSK COOP
06.2022 - 01.2023
- Assisted in developing and executing digital marketing strategies to support business growth.
- Created and managed content for social media platforms, enhancing brand awareness and driving audience engagement.
- Scheduled, published, and monitored content across social media channels to ensure consistent messaging.
- Collaborated with clients and team members to produce engaging, brand-consistent content that resonates with target audiences.
Education
Bachelor of Science - Architecture
De La Salle University
DBB-B, 4115 West Ave, Dasmariñas, Cavite01-2026
High school or equivalent - Science, Technology, Engineering, and Mathematics (STEM)
Statefields School Inc.
National Road, Molino III, Bacoor, 4102 Cavite01-2019
Skills
- Calendar and Meeting Coordination
- Document & Records Management
- Data Entry & Database Management
- Google Workspace (Docs, Sheets, Drive, Calendar)
- Microsoft Office (Word, Excel, PowerPoint)
- Content Creation & Scheduling
- Canva
- CapCut
- AutoCAD
- SketchUp
- Coohom
Timeline
CUSTOMER SERVICE - GAMETIME (Voice & Non-Voice)
FOUNDEVER
05.2025 - 07.2025
ARCHITECTURE- INTERN
SMEDD CORP.
06.2024 - 08.2024
DIGITAL MARKETING OFFICER
KSK COOP
06.2022 - 01.2023
Bachelor of Science - Architecture
De La Salle University
High school or equivalent - Science, Technology, Engineering, and Mathematics (STEM)
Statefields School Inc.