Summary
Overview
Work History
Education
Skills
Languages
English, Tagalog and waray
Education
Timeline
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Alicia Siervo

Alicia Siervo

Quezon city

Summary

Knowledgeable Secretary with exceptional talent for building long-lasting relationships with customers, vendors and staff. Supportive and focused team player with proactive approach and strong attention to detail. Offering 9 year of secretarial experience.

Motivated as secretary with 9 years of progressive experience. Energetic self-starter and team builder. Navigates high-stress situations and achieves goals on time and under budget.

Facing The challenging job with the Best of my knowledge,seek and chance for professional enrichment with sincerity and reliability.

Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.

Overview

22
22
years of professional experience

Work History

Accounts Payable Clerk

Milk and Honey Realty Incorporated
07.2018 - Current
  • Addressed customer questions, problems and complaints in person and via phone to maintain positive relationships and support smooth communications.
  • Received, processed and reconciled invoices in financial management system and generated timely payments.
  • Assisted accountants with expense and sales tracking and reporting.
  • Managed accounts payable and receivable according to terms of agreements.
  • Supervised payroll, electronic deposits and employee pay adjustments.
  • Processed journal entries, online transfers and payments.
  • Resolved discrepancies and documentation issues, saving company money.
  • Processed transaction documents, verified entries and compared system reports to balances.
  • Reported sales taxes by calculating requirements on paid invoices.
  • Reconciled bank and credit card accounts weekly, monthly and quarterly.
  • Received and reviewed incoming documents and materials.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Prepared vendor invoices and processed incoming payments.
  • Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
  • Maintained good working relationships with vendors and resolved disputes.
  • Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
  • Improved vendor relationships through diligent communication and prompt issue resolution.
  • Trained new team members on accounts payable processes, fostering a productive work environment.
  • Contributed to cost savings by negotiating better payment terms with several key suppliers.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Input financial data and produced reports using [Software].

Office Staff Member

Frisco foundry and machinery Incorporation
07.2017 - 04.2018
  • Organised files, faxed reports and scanned documents into document management system.
  • Organised and stored hardcopy files.
  • Answered phones and performed clerical office functions to address queries, concerns and issues, escalating complaints to management.
  • Directed incoming mail, interoffice messages and packages to office recipients.
  • Processed and tracked employee time sheets and submitted to supervisors for approval.
  • Trained and helped less experienced staff manage workloads and assignments, facilitating fulfilment of organisational objectives.
  • Provided high-level administrative support, adapting proactively to team needs and aiding efficiency.
  • Retrieved and checked files to respond to internal and external information requests.
  • Created and maintained company records and used software to review and monitor data.
  • Received, sorted and directed incoming mail to maintain good communication channels.
  • Verified customer enquiries to track service delivery and enable staff performance evaluations.

Head Cashier

Jordan's chicken Java & steakburgers(Visayas Ave.)
11.2015 - 05.2016
  • Maintained clean, tidy and organised checkout areas.
  • Monitored shop floor for suspicious customer behaviour and signs of theft, following company procedures to prevent shoplifting.
  • Assessed customer needs through clear communication, anticipating and responding appropriately to queries.
  • Maintained neat and clean shop floor and storage areas.
  • Packed purchased items properly to prevent damage to delicate products.
  • Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
  • Processed refunds and exchanges at customer service desk.
  • Assessed customer IDs when selling age-restricted goods.
  • Scanned and weighed goods to calculate product costs.
  • Processed payments by cash, cheque, or card to complete transactions.
  • Completed daily records updates to track sales and accurate payment totals.
  • Issued receipts and required documentation for any transactions.
  • Coordinated assistance for customer's special requests and service needs.
  • Increased loyalty scheme sign-ups by proactively discussing programmes during transactions.
  • Assisted customers with making optimum goods choices for individual needs.

Customer Sales Assistant

Bodega Homes Enterprises
07.2003 - 08.2005
  • Received positive customer feedback through innate sales abilities and outstanding customer care.
  • Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
  • Received, processed and organised deliveries within tight deadlines.
  • Cashed up till systems accurately, escalating discrepancies to management.
  • Processed multiple daily stock deliveries to maintain accurate order numbers and inventory records.
  • Addressed and resolved complex customer complaints in calm, efficient and friendly manner.
  • Maintained excellent visual merchandising standards by routinely cleaning and organising window and point of sale (POS) displays.
  • Handled complaints calmly and professionally, seeking positive resolutions for optimal customer satisfaction.
  • Provided helpful, attentive sales support to generate positive customer feedback.
  • Greeted customers warmly, advising on current promotions and providing guidance with product selections.
  • Supported senior team members in creating eye-catching window displays, effectively promoting new stock.
  • Kept sufficient inventory supply and stock on shelves and in storerooms.
  • Managed stock levels through careful monitoring, replenishing products regularly for well-stocked sales floor displays.
  • Processed cash and card payments during busy shopping periods to minimise customer waiting times.
  • Demonstrated performance and function of products effectively, heightening customer interest and increasing sales.
  • Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.

Education

Seminar's Attended - First Provincial Coastal Summit,,participatory Coastal Resources Assessment Training,

Training And Seminar's
Catarman, San Jose, Northern Samar, Philippines
05-2007

Skill - House keeping

East Pacific Computer College (EPCC)
Catarman, Philippines
08-2008

Diploma of Higher Education - Secondary

Don Juan Flores Abalon National High School
San roque, Philippines
03-2003

Bachelor of Science - Environmental studies

University of Eastern Philippines
Catarman, Philippines
04-2015

Skills

  • Computer literate
  • Selling, presenting, offering and assisting costumer's
  • Crew, cashiering and housekeeping skill
  • Entry recording
  • Responsible, hardworking, kind, sincere, and who has ability to communicate well with others
  • Leadership skills
  • Inventory purchasing
  • MS Office
  • Filing experience
  • Prioritization and time management
  • Process improvement strategies
  • Work diary management
  • Multi-line phone systems
  • Meeting coordination
  • Vendor relations skills
  • Requisition processing
  • Accounts Payable and Receivable (AP/AR)
  • Data confidentiality
  • Administering payroll
  • Office resource management
  • Purchaser
  • Sales assistant
  • Sales lady
  • Cashier
  • Office staff (Cheque Voucher Processor)
  • Invoice processing
  • Vendor invoice processing
  • Bill payment
  • Purchase order management
  • Payment verification
  • Quickbooks
  • Regulatory filings
  • Bookkeeping
  • Check processing
  • Microsoft office

Languages

English
Beginner
A1
Tagalog
Intermediate
B1

English, Tagalog and waray

How may I help you

Pano po kita matutulongan

Education

Catarman , Philippines ,San roque , Philippines ,Catarman , Philippines ,Biri northern Samar , Philippines ,Catarman ,biri, San Jose, northern Samar , Philippines

Timeline

Accounts Payable Clerk

Milk and Honey Realty Incorporated
07.2018 - Current

Office Staff Member

Frisco foundry and machinery Incorporation
07.2017 - 04.2018

Head Cashier

Jordan's chicken Java & steakburgers(Visayas Ave.)
11.2015 - 05.2016

Customer Sales Assistant

Bodega Homes Enterprises
07.2003 - 08.2005

Seminar's Attended - First Provincial Coastal Summit,,participatory Coastal Resources Assessment Training,

Training And Seminar's

Skill - House keeping

East Pacific Computer College (EPCC)

Diploma of Higher Education - Secondary

Don Juan Flores Abalon National High School

Bachelor of Science - Environmental studies

University of Eastern Philippines

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Alicia Siervo