Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
ALICIA AYO MERINA

ALICIA AYO MERINA

Taguig

Summary

Dedicated and detail-oriented financial services professional with over 10 years of experience in client coordination, title analysis, loan processing, and customer support. Highly skilled in reviewing legal and financial documents, managing loan closings, and delivering world-class service. Known for strong analytical thinking, excellent communication, and commitment to compliance and accuracy.

Knowledgeable with strong background in credit management and customer relations. Coordinated credit activities efficiently, ensuring smooth operations and timely resolutions of account issues. Demonstrated exceptional analytical skills and attention to detail, consistently maintaining accurate financial records.

Overview

15
15
years of professional experience

Work History

Credit Coordinator

JP Morgan Chase Bank N.A
07.2022 - Current
  • Independently engage clients to collect financial documentation and ensure timely loan processing.
  • Collaborate with sales partners to minimize client impact and streamline approvals.
  • Promote client-focused solutions and schedule loan closings efficiently.
  • Resolve issues through phone or email, ensuring compliance with firm policies.
  • Deliver a consistently high level of service and professionalism.

VOE, HOI, Payoff, and Title Specialist

JP Morgan Chase Bank N.A
03.2016 - 07.2022
  • Reviewed title commitments to ensure properties were clear of survey exceptions, outstanding taxes, and liens, ensuring eligibility for use as loan collateral.
  • Verified employment (VOE) and insurance (HOI) documentation, processed mortgage payoffs, and managed title documentation for real estate transactions.
  • Collaborated with title companies, underwriters, and internal departments to resolve issues quickly and accurately.
  • Ensured compliance with banking and legal standards throughout the mortgage process.

Customer Service Representative

Cardinal Health Philippines
08.2013 - 02.2016
  • Delivered prompt and accurate customer support in a healthcare services environment.
  • Managed order entry, product support, and client communication efficiently.
  • Recognized for consistency in meeting service benchmarks.

Team Leader

Imagenet Philippines
11.2010 - 08.2013
  • Supervised a team of associates in document imaging and processing operations.
  • Conducted quality checks, coached team members, and ensured timely project delivery.
  • Supported process improvements and exceeded client satisfaction targets.

Education

Broadcast Communication

Polytechnic University of The Philippines
Manila
03.2011

Computer Programming

Batanes State College
Batanes
04.2009

Skills

  • Credit Coordination & Client Relationship Management
  • Loan Booking & Post-Approval Process Handling
  • Title Review & Commitment Analysis
  • Financial Documentation Review
  • Survey Exception & Lien Identification
  • VOE, HOI, Payoff & Title Processing
  • Risk Mitigation & Decision Making
  • Email & Phone Issue Resolution
  • Policy & Procedure Adherence
  • Schedule Management & Closing Coordination
  • Cross-Functional Team Collaboration
  • Microsoft Office Suite & Internal Banking Systems

References

Timmy, Mariano, Associate (Client Ops Manager II), timmy.c.mariano@chase.com

Timeline

Credit Coordinator

JP Morgan Chase Bank N.A
07.2022 - Current

VOE, HOI, Payoff, and Title Specialist

JP Morgan Chase Bank N.A
03.2016 - 07.2022

Customer Service Representative

Cardinal Health Philippines
08.2013 - 02.2016

Team Leader

Imagenet Philippines
11.2010 - 08.2013

Broadcast Communication

Polytechnic University of The Philippines

Computer Programming

Batanes State College

Similar Profiles

CREATE PROFILE
ALICIA AYO MERINA