Open To Work
Alglenn Ampo
General Trias City
Overview
27
27
years of professional experience
1
1
Certification
Work History
Content Moderator
Task Us
Las Piñas
10.2025 - 03.2026
- Reviewed user-generated content for compliance with community guidelines.
- Collaborated with team members to maintain consistent moderation standards.
- Reviewed content for compliance with internal policies and procedures.
- Provided feedback on policy updates to enhance moderation processes.
T-Mobile US Technical Support, Tier 2
Iqor Philippines
Dasmariñas
03.2025 - 08.2025
- Handling customer technical support cases through phone.
- Helping customers diagnose and provide resolution by troubleshooting technical issues in their mobile phones, home internet and all devices and gadgets catered by T-Mobile.
- Ensuring customer’s device’s system functionality to provide long term resolution and avoiding them from calling back for the same issue.
- As Technical support Tier 2, the duty is not limited to the role of a CSR
Optum Bank CSR (Financial Account)
Optum Philippines
Alabang Muntinlupa
10.2023 - 10.2024
- Answer incoming phone calls from consumers.
- Explain the benefits and how it works for the consumers.
- Provide guidance on claims, understanding and submitting issues to research for resolutions.
T-Mobile USA CSR/Tech Support
Iqor Philippines
Dasmariñas
03.2019 - 12.2021
- Answering questions and provide support via inbound calls on customer issues related to payment, mobile service connectivity, product support, device issues, technical and troubleshooting support.
CSR Collections
Transcom Asia, PH
12.2016 - 03.2019
- Identifying and clarifying customer’s concern and need and issues to determine the cause and provide resolution; selecting and explaining the best solution; expediting correction or adjustment; following up to ensure resolution.
- Opens customer accounts without security breach and recording and updating account information.
- Recommends potential products or services to customers by collecting information and analyzing unspoken needs.
- Use sophisticated computer software to open, check, investigate accounts and with the role not limited on processing payments.
Cost Estimator
Innove Builders Corporation
06.2014 - 11.2016
- Identify and quantify cost factors, such as production time and raw material, equipment, and labor expenses.
- Going on sites to gather information on materials needed, labor requirements, and other factors.
- Read technical documents to prepare estimates -Collaborate with designers and owners on estimate.
- Use sophisticated computer software to calculate estimates.
- Recommend ways to make the product or service more cost effective.
- Prepare estimates for clients.
Sales Executive
Space Creations, Inc. (By: WCLI)
10.2012 - 06.2014
- Visiting potential contractor and client for new business.
- Creating customized presentations, submitting proposals.
- Making accurate, rapid cost calculations, and providing customers with quotations.
- Building and maintaining client relationships.
- Negotiating contract rates, basic terms of an agreement and closing sales.
- Reporting on sales progress and attainment of goals - Recording sales and order information.
- Attending trade shows and industry events.
Sales Associate/Cashier
Royal Sporting House, Inc. AsiaPro
01.2005 - 03.2008
- Simultaneously assigned at two brands/branches (Rockport & Reebok brands) with a multi-task job function.
- Job with PC based POS CRM cashier function.
- Assigned to promote the brand Rockport & Reebok to all shoppers.
- Encourage and accumulate more regular customers for branch sales growth.
- Make inventory/stocks/sales reports/receive deliveries.
- Maintain proper merchandise presentation in the selling area, window display; including cleanliness.
Sales Associate/Cashier
Royal Sporting House (Concept Store)
03.2000 - 01.2004
- Assigned to promote and sell the brand Vans, Saucony, Rockport, Unionbay, Nautica, Reebok footwear, apparel, accessories.
Sales Clerk
Baker’s Kingdom-Rustan’s
Makati
06.1999 - 12.1999
- Perform proper merchandise display of baked and pastry products of Rustan’s Supermarket.
- Promote and sell products to and assist supermarket shoppers.
Education
Special Course - AutoDesk AutoCad
Microcadd
Cubao, Q.C.07-2011
Some College (No Degree) - Architecture
Central Colleges of The Philippines
Sta. Mesa, ManilaSkills
- Customer Service
- Product Knowledge
- Technical Support
- Quality Focus
- Problem Solving
- Documentation Skills
- Listening Skills
- Phone Skills
- Resolving Issues
- Analyzing Information
- Computer Literate
- CRMs
- POS
- Written Communication
- Oral Communication
- Document Management
- Policy compliance
- Content moderation
- Technical troubleshooting
- Effective communication
- Critical thinking
- Patience and tolerance
- Assertiveness
Personal Information
- Height: 5’ 5 in.
- Weight: 160 lbs.
- Date of Birth: 06/29/1979
- Gender: Male
- Marital Status: Single
- Religion: Roman Catholic
- Place of Birth: Sara, Iloilo
References
- Chona Sena, General Manager, Space Creations, Inc. (By: WCLI)
- Jona Garcia, Secretary, Central Colleges of the Phils. College of Architecture
- Carlos Meribeles, Designer, HCG Hocheng Phils.
- Erwin P. Enriquez Jr., 0968-6417247, Customer Solution Representative/Technical Support/Sales Specialist, RTA WF/Concentrix Phils. ANE
Certification
I hereby certify that the provided information are true and correct to the best of my knowledge.
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
HybridRemoteSalary Range
₱999/hr - ₱1000/hrTimeline
Content Moderator
Task Us
10.2025 - 03.2026
T-Mobile US Technical Support, Tier 2
Iqor Philippines
03.2025 - 08.2025
Optum Bank CSR (Financial Account)
Optum Philippines
10.2023 - 10.2024
T-Mobile USA CSR/Tech Support
Iqor Philippines
03.2019 - 12.2021
CSR Collections
Transcom Asia, PH
12.2016 - 03.2019
Cost Estimator
Innove Builders Corporation
06.2014 - 11.2016
Sales Executive
Space Creations, Inc. (By: WCLI)
10.2012 - 06.2014
Sales Associate/Cashier
Royal Sporting House, Inc. AsiaPro
01.2005 - 03.2008
Sales Associate/Cashier
Royal Sporting House (Concept Store)
03.2000 - 01.2004
Sales Clerk
Baker’s Kingdom-Rustan’s
06.1999 - 12.1999
Special Course - AutoDesk AutoCad
Microcadd
Some College (No Degree) - Architecture
Central Colleges of The Philippines