Al Gabriel Recto
Customer Service Agent
CABUYAO CITY,LAGUNA
Summary
A self-motivated and hardworking individual with a background in customer service, administrative support, and remote services. I am eager to use my experience in delivering excellent customer service, along with my ability to learn quickly, adapt, and thrive under pressure to contribute to your team and support the growth of your business.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
TTEC, Booking.com
Sta.Rosa
02.2022 - 08.2026
- Assisted international customers via chat, inbound calls, and non-phone inquiries with accommodation reservations, including modifications, cancellations, and account management to ensure customer satisfaction.
Customer Service Representative
iQor, T-Mobile
08.2022 - 01.2023
- Delivered inbound customer support to American consumers for mobile services, resolving account issues, billing concerns, and service troubleshooting, while de-escalating irate callers to maintain customer satisfaction.
Material Handler (QA Department)
Shinetzu Magnetics Philippines
Sta.Rosa
09.2017 - 05.2022
- Operated forklifts and pallet jacks to transport materials within warehouse efficiently.
- Conducted inventory checks to ensure accurate stock levels for production requirements.
- Collaborated with team members to streamline material handling processes, reducing delays.
- Maintained cleanliness and organization of work areas to comply with safety standards.
- Trained new hires on best practices for material handling and equipment operation.
- Monitored equipment performance, reporting issues promptly to minimize downtime.
- Transported inventory items to appropriate locations.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Used hand-held scanners and physical logs to accurately track item movements.
Education
Bachelor of Science - Information Technology
STI Colleges of Calamba
Calamba, Philippines01-2017
High School - undefined
Sisters of Mary School (Boystown) Adlas
Silang Cavite01-2014
Skills
Microsoft 365 applications
English communication skills
Customer issue resolution
Case management
Escalation handling
Technical Vocational Courses
- Technical Drafting NCII
- Bread and Pastry Production
- Computer Hardware Servicing NCII
Timeline
Customer Service Representative
iQor, T-Mobile
08.2022 - 01.2023
Customer Service Representative
TTEC, Booking.com
02.2022 - 08.2026
Material Handler (QA Department)
Shinetzu Magnetics Philippines
09.2017 - 05.2022
High School - undefined
Sisters of Mary School (Boystown) Adlas
Bachelor of Science - Information Technology
STI Colleges of Calamba