Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Alfred P. Sugayan., RN

Pasig City

Summary

Results-driven registered nurse with 4+ years of medical-surgical hospital experience and 10+ years of customer service expertise. Proven ability to provide compassionate care and exceptional service, with strong communication and patient care skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Sagility
Quezon City, Metro Manila, Philippines (Remote)
03.2015 - 04.2025
  • Responsible for providing high level of service to inbound calls, outbound calls
  • Assesses clients’ physical and mental wellness, needs, preferences and abilities and using these to develop tailored care plans
  • Works with clients, family and friend support networks and health care professionals to put care plans in place
  • Listens to clients’ concerns and providing counseling or intervention as required
  • Records clients’ progress including charting referrals, home visits and other notable interactions
  • Evaluates clients’ progress periodically and making adjustments as needed to improve outcomes
  • Follows up with discharged clients to ensure they were satisfied with services and they are still in good physical and mental health

Nurse

Eduardo L. Joson Memorial Hospital
Cabanatuan City, Province Of Nueva Ecija, Philippines
02.2011 - 03.2015
  • Administered medications and treatments, ensuring compliance with established protocols and patient safety standards.
  • Monitored patient vital signs and reported changes to healthcare team for timely intervention.
  • Educated patients and families on health management, promoting adherence to treatment plans and preventive care strategies.
  • Maintaining accurate, detailed reports and record
  • Maintaining safe and clean working environment by complying with procedures, rules, and regulations; calling for assistance from health care support personnel

Education

Bachelor of Science - Nursing

Araullo University
Cabanatuan City, Philippines
04-2010

Skills

  • Customer service
  • Call center experience
  • Computer proficiency

Certification

National Council Licensure Examination for Registered Nurses (NCLEX-RN)

Texas Board of Nursing

Issued Dec 2018 · Expires Apr 2026

Credential ID: 957285

Nurse

Professional Regulation Commission

Issued Mar 2011 · Expires Apr 2026

Credential ID: 0691541

Timeline

Customer Service Representative

Sagility
03.2015 - 04.2025

Nurse

Eduardo L. Joson Memorial Hospital
02.2011 - 03.2015

Bachelor of Science - Nursing

Araullo University
Alfred P. Sugayan., RN