Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Alfred P. Sugayan., RN

Pasig City

Summary

Results-driven registered nurse with 4+ years of medical-surgical hospital experience and 10+ years of customer service expertise. Proven ability to provide compassionate care and exceptional service, with strong communication and patient care skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Sagility
03.2015 - 04.2025
  • Responsible for providing high level of service to inbound calls, outbound calls
  • Assesses clients’ physical and mental wellness, needs, preferences and abilities and using these to develop tailored care plans
  • Works with clients, family and friend support networks and health care professionals to put care plans in place
  • Listens to clients’ concerns and providing counseling or intervention as required
  • Records clients’ progress including charting referrals, home visits and other notable interactions
  • Evaluates clients’ progress periodically and making adjustments as needed to improve outcomes
  • Follows up with discharged clients to ensure they were satisfied with services and they are still in good physical and mental health

Nurse

Eduardo L. Joson Memorial Hospital
02.2011 - 03.2015
  • Administered medications and treatments, ensuring compliance with established protocols and patient safety standards.
  • Monitored patient vital signs and reported changes to healthcare team for timely intervention.
  • Educated patients and families on health management, promoting adherence to treatment plans and preventive care strategies.
  • Maintaining accurate, detailed reports and record
  • Maintaining safe and clean working environment by complying with procedures, rules, and regulations; calling for assistance from health care support personnel

Education

Bachelor of Science - Nursing

Araullo University
Cabanatuan City, Philippines
04-2010

Skills

  • Customer service
  • Call center experience
  • Computer proficiency

Certification

National Council Licensure Examination for Registered Nurses (NCLEX-RN)

Texas Board of Nursing

Issued Dec 2018 · Expires Apr 2026

Credential ID: 957285


Nurse

Professional Regulation Commission

Issued Mar 2011 · Expires Apr 2026

Credential ID: 0691541

Timeline

Customer Service Representative

Sagility
03.2015 - 04.2025

Nurse

Eduardo L. Joson Memorial Hospital
02.2011 - 03.2015

Bachelor of Science - Nursing

Araullo University

Similar Profiles

CREATE PROFILE
Alfred P. Sugayan., RN