Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Training
References
Disclaimer
Generic
Alfredo Jr. Luna

Alfredo Jr. Luna

Imus, Province Of Cavite,CAV

Summary

To work towards achieving the greater success in my career through hard work, consistency and the ability to work with others to achieve organizational goals, aims and objectives.

Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.

Overview

13
13
years of professional experience
1
1
Certification

Work History

General Job Service Advisor

Toyota Silang Cavite Inc.
06.2022 - Current
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Coordinated service appointments, ensuring efficient scheduling and minimal wait times for customers.
  • Assessed vehicle conditions, recommending necessary repairs and services based on customer needs.
  • Collaborated with technicians to optimize repair workflows, enhancing overall service efficiency.
  • Implemented feedback mechanisms to gather customer insights, driving continuous improvement in service delivery.
  • Maintained accurate records of service transactions using dealership management software for reporting purposes.
  • Developed strong relationships with clients, fostering loyalty and repeat business through personalized interactions.

Warranty Specialist

Sanden Cold Chain System Philippines Inc.
02.2020 - 05.2022
  • Managed warranty claims process to ensure timely resolution and customer satisfaction.
  • Analyzed warranty data to identify trends and recommend product improvements.
  • Collaborated with cross-functional teams to enhance warranty policy compliance.
  • Developed training materials for new staff on warranty procedures and systems.

Service Advisor

TAU Body Works Philippines Corporation
02.2019 - 02.2020
  • Assisted customers in identifying vehicle service needs and recommending appropriate solutions.
  • Coordinated service schedules to optimize workflow and enhance customer satisfaction.
  • Resolved customer inquiries and complaints, ensuring a positive service experience.
  • Maintained accurate records of services performed and parts used in each repair order.
  • Implemented process improvements to streamline operations and reduce service time delays.

Service Advisor

Isuzu Automotive Dealership Inc., - Alabang
01.2016 - 01.2019
  • Diagnosed and repaired mechanical issues in Isuzu vehicles, ensuring optimal performance and customer satisfaction.
  • Conducted routine maintenance services, enhancing vehicle reliability and compliance with safety standards.
  • Utilized diagnostic tools and software to identify malfunctions, improving repair accuracy and efficiency.
  • Mentored junior technicians on best practices in service procedures and customer interactions.
  • Collaborated with parts department to ensure timely availability of necessary components for repairs.

Service Technician

Isuzu Automotive Dealership Inc., - Alabang
01.2013 - 01.2016
  • Service Advisor (January 2016-December 2017)
  • Fleet Service Advisor (January 2018-August 2018)
  • Diagnosed and repaired mechanical issues in Isuzu vehicles, ensuring optimal performance and customer satisfaction.
  • Conducted routine maintenance services, enhancing vehicle reliability and compliance with safety standards.

Education

NC II - Automotive Servicing

Tuloy SA Don Bosco
Alabang, Province Of Rizal, Philippines
04.2013

Skills

  • Can perform Basic Car Electrical troubleshooting
  • Maintained constant dedication to quality, maximized accuracy and ensured jobs were completely correctly
  • Knows how to drive
  • With proper customer handling training
  • Good in Problem analysis and Problem solving
  • Very good in Leadership and Communication Skills
  • Willing to work under pressure and shifting hours
  • Enthusiastic and Pro-active
  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment

Accomplishments

  • National Certificate in Automotive Servicing II (2012 to 2017)
  • Certificate of Recognition for being Technician of The year award for 2015

Certification

  • Certified [Certified Toyota Service Advisor, [Toyota Silang Cavite] - 2023

Timeline

General Job Service Advisor

Toyota Silang Cavite Inc.
06.2022 - Current

Warranty Specialist

Sanden Cold Chain System Philippines Inc.
02.2020 - 05.2022

Service Advisor

TAU Body Works Philippines Corporation
02.2019 - 02.2020

Service Advisor

Isuzu Automotive Dealership Inc., - Alabang
01.2016 - 01.2019

Service Technician

Isuzu Automotive Dealership Inc., - Alabang
01.2013 - 01.2016

NC II - Automotive Servicing

Tuloy SA Don Bosco

Training

  • On the Job Training (March 2013-October 2013 1259 HOURS)
  • Isuzu Automotive Dealership Inc., - Alabang
  • Alabang-Zapote Rd. Cor. Acacia Avenue, Ayala Alabang Muntinlupa city
  • IADI Service Excellence Training (ISET) August 13, 2014
  • Isuzu Service Technician Education Program - I (Isuzu Philippines Corporation)
  • Isuzu Values in Workshop Training
  • Basic 5's
  • Basic Refrigeration
  • Toyota Certified Service Advisor TSA 21 (2023)

References

Noel Edrian, Bustamante, Aftersales Supervisor, 0917-867-3827

Mr. Noel Andaya, Reception Head, 0956-174-4423

Disclaimer

I hereby testify all information written above is true and correct to be the best of my knowledge and ability 


   Alfredo L. Luna Jr. 

Applicant’s Signature

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