Alfredo Jr Jocosol
Navotas,Philippines, Metro Manila
Summary
Results-driven Account Resolution Representative with expertise in addressing customer complaints and inquiries. Facilitates effective communication and solutions that enhance customer satisfaction. Collaborates with teams to meet performance targets while adapting to changing customer needs through strategic problem-solving.
Overview
18
18
years of professional experience
Work History
Account Resolution Representative
Well Fargo LTD
Taguig City, Philippines
09.2014 - 10.2025
- Addressed customer questions, problems and complaints in person and via phone, fostering positive relationships and ensuring smooth communications.
- Managed customer enquiries, providing detailed service information to enhance satisfaction and resolve issues effectively.
- Trained new representatives, sharing knowledge and best practices to improve team performance and onboarding efficiency.
Customer Service Representative
WI-PRO
Quezon City, Philippines
04.2011 - 03.2014
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
Sales Representative
E-Telecare/Stream
Makati City, Philippines
10.2007 - 12.2010
- Built exceptional customer satisfaction by delivering friendly service.
- Achieved company targets by implementing successful sales strategies.
- Established clear communication channels with clients, keeping them informed about new products and services.
Education
BS Electronics communication
FEATI University
Sta. Cruz, Manila2003
Secondary
St. Claire
Caloocan City1996
Skills
- Customer relationship management
- Client service
- Team collaboration
- Customer engagement
Timeline
Account Resolution Representative
Well Fargo LTD
09.2014 - 10.2025
Customer Service Representative
WI-PRO
04.2011 - 03.2014
Sales Representative
E-Telecare/Stream
10.2007 - 12.2010
BS Electronics communication
FEATI University
Secondary
St. Claire