Alfredo Mojar
Kawit
Summary
To leverage my 10 years of customer service expertise in securing a challenging role within a reputable organization, utilizing my skills to drive customer satisfaction, loyalty, and business growth.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Synchrony Global Services Philippines, Inc
02.2023 - 03.2025
- Handled customer inquiries and concerns over the phone regarding their credit cards
- Assisted customers with making payments and processing payment-related requests
- Processed line increase requests for customers
- Activated and replaced credit cards as needed
- Updated customer information in the system
- Assisted customer information in the system
- Assisted customers in reporting lost or stolen credit cards
- Resolved billing disputes and discussed billing details with customers
Customer Care Specialist
Eperformax Contact Center & BPO
05.2022 - 01.2023
- As a customer Care Specialist, I provided exceptional support to customers via phone, addressing various mobile service-related concerns and key responsibilities included:
- Sim card activations and phone upgrades
- Assisting with lost or stolen phone reports
- Checking compatibility for promotional offers
- Handling tower change requests
- Resolving billing inquiries and providing detailed explanations
- Processing payment-related request
Support Ambassador
Telus International
03.2019 - 05.2022
- As a dedicated Support Ambassador, I provided exceptional assistance to Airbnb guests and hosts worldwide, ensuring seamless and enjoyable experiences
- My key responsibilities included:
- Assisted guests with reservation-related inquiries and concerns
- Facilitated rebooking and cancellations, ensuring minimal disruptions
- Resolved issues promptly, maintaining high guest satisfaction
- Supported host with payout-related inquiries and issues
- Management, ensuring accuracy and compliance
- Provided guidance on hosting best practices, enhancing overall host experience
- Mediation to either guest or host for any refunds request that is out of host cancellation policy
- Reporting a listing that violates Airbnb policy and these include cleanliness, bedbugs, inaccurate listing
Collections Specialist
Alorica
04.2018 - 03.2019
- As a Collections Specialist, I played a key role in managing accounts receivable by contacting customers via phone to process payments and resolve billing inquiries
- My primary responsibilities included:
- Processing payments over the phone to bring the accounts up to date
- Addressing and resolving billing inquiries and discrepancies
- Sending payment reminders to customers with outstanding balances
Customer Service Representative
Teleperformance
04.2018 - 04.2018
- As customer service, we are trained for hotels dot com customers about their booking, flight and reservation
Education
2-Year Computer Secretarial -
Bohol Island State University
03.2000
Skills
- Client support
- Effective communication skills
- Effective problem analysis
- Accurate data entry
References
- Vanessa Lopena, Adan, Customer Service Representative, 0916-7349720, Synchrony
- Joann Reyes, Escudero, Customer Service Representative, 0949-28168519
- Lorna, Pinuela, Customer Service Representative, 0926-7759755
Languages
English
Advanced (C1)
Tagalog
Bilingual or Proficient (C2)
Cebuano
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
Synchrony Global Services Philippines, Inc
02.2023 - 03.2025
Customer Care Specialist
Eperformax Contact Center & BPO
05.2022 - 01.2023
Support Ambassador
Telus International
03.2019 - 05.2022
Customer Service Representative
Teleperformance
04.2018 - 04.2018
Collections Specialist
Alorica
04.2018 - 03.2019
2-Year Computer Secretarial -
Bohol Island State University
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