ALFREDO B. GUILLERMO
Sta Maria
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
35
35
years of professional experience
Work History
Talents Acquisition Manager
Pizza Hut/Dairy Queen/Taco Bell
01.2022 - Current
- Heads Acquisition of Manpower from Operations (Team member, Rider, Manager) to RSC Personnel and CSC (Customer Service Center)
- Conducts Interview for Applicants and Promotions to Managers (R1 to MT/TL)
- Practices Candidates for Promotion to Asst Mgr/RGM and Area Coach positions
- In charge of ensuring completion of Uniform, Nameplates and Accessories/Gadgets like Laptop, Cellphone, Tablets, etc
Senior Training Manager
Pizza Hut/Dairy Queen/Taco Bell/Snaxx
01.2015 - Current
- Leads Training Team in conducting Training programs for Operations and Restaurant Support Center from Team Members to Managerial Positions
- Conducts Orientation for New Hires regarding Basic Training, Food Safety, Health & Safety, How We Win Together and Customer Mania
- Prepares Team Members and Managers for promotion
- In charge of cascading Training Programs launched by YUM Brands International
- Partners with Marketing and FIT Dept during New Product Rollout
- Conducts Training Audit twice a year
- Admin of SSAM (Self Service Alignment Manager/ TMTS/ DOMO/ GEM/ Hutbot/ XM 2.0 which resolves technical concerns
- Certified Facilitator and Admin of Heartstyles Program and Inclusive Leadership Program
- Special Projects: Initiates Annual Champions League Competition from Budgetting to Selection to Coaching of National Team
- Acts as Judge and Assists DQ and Taco Bell’s Events
- Organizes Annual Events like Best of the Best Recognition for RGMs and Christmas Party
- Assists during New Store Opening
- Facilitates or Assists during Team Building Activities of Operations Team of RSC
Special Projects Manager
Pizza Hut/Dairy Queen/Taco Bell
01.2014 - 01.2015
- Submits Monthly Report of Customer Feedback from 3 brands with Analysis
- Resolves concerns with Website and other inquiries
- Offers recommendations and suggestions to improve scores and number of respondents
- Conducts recognition during Townhall meetings or as needed
Area Manager
Pizza Hut
01.1997 - 01.2014
- Coaches and supports the Restaurant Managers, ensuring that each restaurant has the proper resources and is effectively managing in-store marketing
- Assists the Restaurant Managers in the analysis of results and prioritising of action plans
- Facilitates and coordinates resources for effective asset management
- Monitors and responds to business trends
- Coaches the Restaurant Manager to understand and manage his financial reports
- Acts as role model by being a highly visible coach to the restaurant teams during peak revenue and events
- Balances the needs of customers, team members and shareholders
- Follows up to ensure that all customer related issues are resolved
- Motivates/leads the team to drive results in all aspects of business
- Recognizes team thru promotions and other career advancement and people development programs
- Conducts competitive checks as needed to stay as a leader in service steps/marketing campaign
- Does recruitment as needed especially during new store opening
- Assists in different Company training programs
Restaurant Manager
Pizza Hut
01.1993 - 01.1997
- Manages financial variables of the branch to ensure restaurant profitability
- Prepares and execute effective local store marketing activities
- Manages and ensures proper execution of restaurant operations
- Coaches and directs the team to provide quality products, service and 100% customer satisfaction
- Analyses results and prioritise actions
- Provides leadership by ensuring that Restaurant team is properly trained and certified
- Is responsible for improving and developing junior managers training through regular communication and follow-up
- Ensures that Company code of conduct is followed on the restaurant level
Team Member
Pizza Hut
01.1990 - 01.1991
Education
Highschool -
T. Del Rosario Academy
GradeSchool -
Balanga Elem. School
Bachelor of Science - Economics
University of the Philippines
01.2014
Associate in Arts -
Univ. Of the Phil Open University
01.2014
Skills
- Applicant Tracking Systems
- Recruitment
- Data-driven decision-making
- Candidate Sourcing
Awards
- Area Manager of the Year, 12/01/03
- Area Manager of the Year, 12/01/11
- People Magnet Awardee, 12/01/11
- Champions Club Awardee (as Area Manager), Hongkong, 03/13/12
- Champions Club Awardee (As Area Manager), Kota Kinabalu, Malaysia, 01/01/02
- Champions Club Awardee (As Restaurant General Manager), RGM Convention Singapore, 12/01/97
- Champions Club Awardee (As Restaurant General Manager), Kota Kinabalu, Malaysia, 01/01/02
- Champions Club Awardee (As Restaurant General Manager), HongKong, 03/13/12
- Gawad Kublihan Awardee, USAID Opportunity 2.0, 12/01/22
- CHAMPS QUIZ Award 2nd Place, RGM Convention Singapore, 01/01/97
- Hutbot Award, YUM Brands International, 01/01/22
- TMTS Award, YUM Brands International, 01/01/21
References
- Ms. Dianne Romero, Executive Director, J. Amado Araneta Foundation, 25th Floor Gateway Tower 1, Araneta City, Quezon City, 09088816498
- Ms. Lucita Zuniga, NCR District Manager, PPI Holdings Inc, 6th Floor Cyber Park Tower 1, Araneta City, Cubao, Quezon City, 09088816204
- Mr. James Bartolome, Sales and Marketing Manager, Ayala Malls Level 5 One Ayala, Makati City, 09178879669
Personal Information
- Age: 59
- Place of Birth: Pasay City
- Citizenship: Filipino
- Date of Birth: 05/24/65
- Marital Status: Single
- Religion: Roman Catholic
Timeline
Talents Acquisition Manager
Pizza Hut/Dairy Queen/Taco Bell
01.2022 - Current
Senior Training Manager
Pizza Hut/Dairy Queen/Taco Bell/Snaxx
01.2015 - Current
Special Projects Manager
Pizza Hut/Dairy Queen/Taco Bell
01.2014 - 01.2015
Area Manager
Pizza Hut
01.1997 - 01.2014
Restaurant Manager
Pizza Hut
01.1993 - 01.1997
Team Member
Pizza Hut
01.1990 - 01.1991
GradeSchool -
Balanga Elem. School
Bachelor of Science - Economics
University of the Philippines
Associate in Arts -
Univ. Of the Phil Open University
Highschool -
T. Del Rosario Academy
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