ALFRED JOHN JABIGUERO
OPERATION SUPERVISOR
Quezon City
Summary
"Results-oriented Marketing Management graduate and Certified Hotel Operations Professional with over 2 years of progressive leadership experience as Operations Supervisor. Fully equipped with CPD UK-accredited certifications in Effective Leadership and Management. STCW Compliant (BT, PSSR, SDSD-SAT) and currently finalizing Crowd & Crisis Management and Shipboard Security certifications. Valid Passport holder and ready for immediate deployment. Proven track record in streamlining hotel operations and leading diverse teams to deliver exceptional guest services in high-pressure environments."
Overview
2
2
years of professional experience
3
3
Certificates
Work History
OPERATION SUPERVISOR
AMF Puyat Sports Bowling & Billiards
Quezon City
09.2024 - 04.2026
- Managed daily operations in a fast-paced environment while ensuring adherence to safety regulations and company policies.
- Increased customer satisfaction by addressing concerns promptly, resolving issues efficiently, and maintaining a professional demeanor at all times.
- Assisted in the hiring process by conducting interviews, reviewing resumes, and selecting top candidates for open positions within the center.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Completed bi-weekly payroll for 18-25 employees.
- Boosted employee morale and engagement through development of comprehensive rewards and recognition program.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Hotel Leadman
Hotel SOGO
Quezon City
09.2023 - 04.2024
- Maintained high standards of cleanliness throughout the property by overseeing housekeeping operations and conducting regular inspections.
- Oversaw day-to-day operations of 125-200 room hotel with staff of 25-30 employees.
- Assisted General Manager in developing long-term business plans aligned with company objectives while also managing day-to-day operations.
- Increased hotel revenue with strategic upselling of room upgrades and additional services.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Checked equipment to determine if maintenance was required.
- Maintained accurate financial records by overseeing daily cash handling procedures and reconciling discrepancies promptly.
Education
MARITIME TRAININGS - Maritime Studies
Grandline Maritime Training And Development Center
MANILA 04.2001 -
MARITIME TRAININGS - Maritime Studies
PNTC MARITIME TRAINING CENTER
MANILA 04.2001 -
Bachelor of Science - Marketing Business Administration Management
World Citi Colleges
Quezon City, Metro Manila, Philippines07-2021
Skills
Team leadership
Supervision of housekeeping staff
Reception management
Skilled in addressing guest concerns
Customer complaint resolution
Sales expertise
Payroll management
Financial transaction handling
Financial planning
Building maintenance
Creative solutions
Workplace safety
AWARDS &CERTIFICATE
TECHNICAL & MARITIME TRAININGS
- Basic Training (with PSSR) - PNTC Maritime Training Center, Completed - Certificate Pending April 27, 2026
- SDSD - SAT (Security Awareness & Designated Security Duties) PNTC Maritime Training Center, Completed - Certificate Pending May 11, 2026
- STTP (Safety Training for Personnel Providing Direct Service to Passengers) PNTC Maritime Training Center- In Progress May 04, 2026
- Crowd and Crisis Management - Grandline Maritime Training And Development Center- In Progress April 28 2026 - May 02, 2026
ALISON CPD UK ACCREDITED CERTIFICATES
- CPD Certificate: Hotel Operation Management / Alison Learning (UK Accredited) - Completed April 17, 2026
- CPD Certificate: Mastering Supervision: Skills and Strategies for Effective Leadership /Alison Learning (UK Accredited) Completed - Pending Certificate May 16, 2026
- CPD Certificate: Supervision and Management Skills /Alison Learning (UK Accredited) - Completed Pending Certificate May 16, 2026
Certification
COLLEGE DIPLOMA
Accomplishments
- Supervised team of 25-30 staff members.
- Room Maintenance
- Proven Facility Projects
- Excellent in customer service
- Cash Sales handling estimated 200k-450k per week
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved customers complain in a professional way
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Fall seven times; stand up eight.
Japanese proverb
Languages
English
Intermediate (B1)
Interests
Leadership Training
Hospitality Environment
Timeline
BT PSSR
04-2026
SDSD-SAT
04-2026
OPERATION SUPERVISOR
AMF Puyat Sports Bowling & Billiards
09.2024 - 04.2026
Hotel Leadman
Hotel SOGO
09.2023 - 04.2024
COLLEGE DIPLOMA
01-2021
MARITIME TRAININGS - Maritime Studies
Grandline Maritime Training And Development Center
04.2001 -
MARITIME TRAININGS - Maritime Studies
PNTC MARITIME TRAINING CENTER
04.2001 -
Bachelor of Science - Marketing Business Administration Management
World Citi Colleges