Alfred Bruce Velasquez
Team Leader
Sariaya Quezon
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Leader
NARA THAI CUISINE
Muntinlupa City, Alabang
10.2023 - Current
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Evaluated customer needs and feedback to drive product and service improvements.
Food Server
Interpool Prime Manpower Inc.
Makati City
01.2023 - 10.2023
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Cultivated warm relationships with regular customers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Increased sales significantly by upselling higher-end products to customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
Food Factory Worker
Jolly Management Solutions Inc.
Calamba City
10.2019 - 01.2023
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Carefully packaged finished products and prepared for shipment.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Graded and packaged finished products, transporting items for additional processing, storage, or shipment off-site.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Performed quality checks on finished products to identify and address discrepancies.
- Used equipment properly to avoid workplace hazards or injuries.
- Participated in training sessions to enhance skills and knowledge.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Maintained organized work area by cleaning and removing hazards.
- Inspected products and machines to maintain quality and efficiency.
- Met production targets and tight deadlines by collaborating closely with team members.
Education
No Degree - Accounting And Business Management
STI College
Lucena City 04.2001 -
High School Diploma -
Lutucan National High School
Sariaya Quezon 06.2013 - 04.2017
Skills
Performance improvement
Daily workflow improvement
Decision-Making
Problem-Solving
Dependable and Responsible
Certification
Communications and Hotel Basics - Interglobe Technologies
Timeline
Team Leader
NARA THAI CUISINE
10.2023 - Current
Food Server
Interpool Prime Manpower Inc.
01.2023 - 10.2023
Food Factory Worker
Jolly Management Solutions Inc.
10.2019 - 01.2023
Communications and Hotel Basics - Interglobe Technologies
10-2018
High School Diploma -
Lutucan National High School
06.2013 - 04.2017
No Degree - Accounting And Business Management
STI College
04.2001 -