Summary
Overview
Work History
Education
Skills
Websites
Software
Timeline
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Alfred Lean Achurra

Virtual Assistant
Mandaue City

Summary

Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Executive Assistant

Biosis Real Estate
Ontario
04.2024 - Current
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Handled confidential and sensitive information with discretion and tact.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Improved office efficiency by implementing new filing systems and document management processes.

Tier 2 Technical Support Specialist

TDCX
Cebu City
05.2021 - 05.2024
  • Analyzed customer feedback data to identify areas of improvement and implement necessary changes in service delivery.
  • Conducted regular training sessions for junior technicians, enhancing their technical skills and knowledge base.
  • Improved team collaboration by sharing technical knowledge and assisting colleagues with challenging cases.
  • Cultivated strong relationships with key clients, providing tailored technical support that addressed their unique business needs.

Subject Matter Expert

Concentrix
01.2019 - 01.2021
  • Mentored junior team members, contributing to their professional growth and development.
  • Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
  • Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
  • Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.

Education

Bachelor of Science - Information Technology

University of Cebu
01.2017 - 01.2019

Bachelor of Science - Information Technology

ACLC College of Mandaue
01.2015 - 01.2017

Skills

Administrative support

Calendar management

Customer service

Mail management

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Software

ClickUp

Microsoft Office Suite

Slack, Teams, Discord, and Zoom

Google Workspace

Timeline

Executive Assistant

Biosis Real Estate
04.2024 - Current

Tier 2 Technical Support Specialist

TDCX
05.2021 - 05.2024

Subject Matter Expert

Concentrix
01.2019 - 01.2021

Bachelor of Science - Information Technology

University of Cebu
01.2017 - 01.2019

Bachelor of Science - Information Technology

ACLC College of Mandaue
01.2015 - 01.2017

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Alfred Lean AchurraVirtual Assistant