BPO AGENT (TECH SUPPORT)
Telus Imternational
Taguig City
- Resolved caller issues quickly and thoroughly.
- Obtained client information by answering telephone calls.
- Advised customers about new products and assisted customers in determining best Type product for needs.
- Informed clients of policies and procedures.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Established strong customer relationships, building recommendations and loyalty.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
