Alfred Martinez
San Fernando, Cebu
Summary
Dynamic professional with a background in customer service and technical support. Skilled in engaging cross-functional teams to implement solutions and ensure seamless integration. Eager to leverage adaptability and communication skills to drive project success and improve client relationships.
Overview
3
3
years of professional experience
Work History
Junior Solution Engineer
TecSurge
Cebu City
02.2025 - Current
- Developed technical solutions to effectively resolve client inquiries and requests.
- Supported troubleshooting efforts by diagnosing issues and implementing resolutions that improved system functionality.
- Engaged cross-functional teams to facilitate seamless integration of solutions across departments.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Designed data models for large-scale projects using relational databases, including Oracle, MySQL, or SQL Server.
Customer Service Representative
Teleperformance
Cebu City
08.2023 - 03.2024
- Resolved customer complaints promptly, ensuring high levels of satisfaction and fostering customer loyalty.
- Resolved customer complaints effectively and efficiently to ensure satisfaction.
- Assisted customers with inquiries and product information via phone and chat, enhancing their understanding of products.
- Provided accurate information on products, services, and promotions to customers.
- Maintained professionalism in stressful situations, successfully diffusing tensions and preserving customer relationships.
Education
Bachelor of Science - Mechanical Engineering
Cebu Technological University
M.J. Cuenco Avenue And R. Palma Street, San Roque 08-2023
Skills
- Technical solution development
- Data modeling
- Relational database management
- Troubleshooting techniques
- Agile methodology
- Client engagement
Timeline
Junior Solution Engineer
TecSurge
02.2025 - Current
Customer Service Representative
Teleperformance
08.2023 - 03.2024
Bachelor of Science - Mechanical Engineering
Cebu Technological University