Summary
Overview
Work History
Education
Skills
Timeline
Generic
Alfer Ibañez

Alfer Ibañez

Davao City, Province Of Davao Del Sur

Summary

Results-driven Customer Service Representative with strong data entry and problem-solving skills. Proven ability to enhance customer satisfaction and streamline processes through effective collaboration and active listening.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Dc Tech Micro Services, Inc
Davao City, Province Of Davao Del Sur, Philippines
07.2025 - Current
  • Assisted customers with inquiries, resolving issues efficiently and enhancing satisfaction.
  • Utilized CRM software to track interactions, ensuring accurate record-keeping of customer engagements.
  • Collaborated with team members to streamline processes and improve response times for customer queries.
  • Provided support in product knowledge training for new hires, fostering a knowledgeable service team.
Farming Skills
  • Crop Planting and Harvesting
  • Land Preparation
  • Soil Cultivation
  • Irrigation Management
  • Fertilizer Application
  • Weed Control
  • Pest Management

Education

Bachelor of Science - Marketing Management

St.Peter College
Davao City, Province Of Davao Del Sur, Philippines
04-2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Farming skills

  • Rice Farming
  • Corn Farming
  • Organic Farming
  • Farm Equipment Operation
  • Tractor Operation
  • Livestock Care
  • Poultry Farming
  • Fish Farming

Timeline

Customer Service Representative

Dc Tech Micro Services, Inc
07.2025 - Current

Bachelor of Science - Marketing Management

St.Peter College
Alfer Ibañez