Alfer Cato
Back Office Analyst, Customer Support Specialist
Olongapo City
Summary
I am a driven and experienced professional with a long history of providing excellent customer service and remote administrative support. I have consistently achieved a 101% customer satisfaction rate through my in-depth understanding and proficiency in various business processes.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Payments Analyst
AstroPay
03.2024 - Current
- Provided excellent customer service by addressing inquiries related to payments processing; resolved issues promptly to ensure client satisfaction.
- Coordinated with external partners to streamline inter-company payments processes, fostering stronger business relationships across the industry ecosystem.
- Matched purchase orders with invoices and recorded necessary information.
- Enhanced data accuracy by conducting thorough audits of payment transactions and identifying discrepancies.
Customer Service Specialist and Back Office Associate
CompassExperienceLabs LLC
02.2021 - 03.2024
- Provided exceptional customer service for a sportswear brand by responding to emails, chats, and SMS tickets to address customer concerns related to orders and product inquiries.
- Managed Shopify orders, including shipment tracking, refunds, processing new orders, and checking product inventory.
- Collaborated with the back office team to resolve complex level 1 customer service issues.
Community Operations Specialist
Uber Clark COE
09.2019 - 02.2021
- Performed onboarding duties for drivers signing up to earn on the platform, including verifying required documents and cross-checking background check results.
Team Member
TaskUs Clark
11.2017 - 09.2018
- Provided email and chat customer support to online brands such as Wish.com and DoorDash.
Freelancer
Upwork
10.2013 - 05.2018
- Provided remote services to various clients, including data entry, administrative support, and customer service.
Direct Enquires Representative
Kgb Philippines
05.2010 - 10.2012
- Provided phone numbers and connected calls for UK customers.
Education
Associate - Hospitality and Restaurant Management
University of Perpetual Help Systems JONELTA
Biñan, Laguna 05.2018 - 02.2021
Skills
- Customer service
- Data Entry
- Google Docs
- Payment processing
- Software knowledge
- Microsoft Excel
- Transaction monitoring
Timeline
Payments Analyst
AstroPay
03.2024 - Current
Customer Service Specialist and Back Office Associate
CompassExperienceLabs LLC
02.2021 - 03.2024
Community Operations Specialist
Uber Clark COE
09.2019 - 02.2021
Associate - Hospitality and Restaurant Management
University of Perpetual Help Systems JONELTA
05.2018 - 02.2021
Team Member
TaskUs Clark
11.2017 - 09.2018
Freelancer
Upwork
10.2013 - 05.2018
Direct Enquires Representative
Kgb Philippines
05.2010 - 10.2012
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