Alfe Libo-on
Iloilo,ILI
Summary
Dynamic entrepreneur with a proven track record in small business operations and customer relations. At Alicia Printing Services, I successfully enhanced client satisfaction through effective communication and design expertise in Adobe products. Skilled in relationship building, I consistently fostered repeat business and referrals, driving growth and brand awareness.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Owner
Alicia Printing Services
02.2025 - Current
- Managed day-to-day business operations.
- Developing and preparing designs for printing, often using computer software like Adobe Photoshop or Illustrator.
- Ensuring printing equipment is clean, functional, and properly maintained.
- Collaborating with clients to understand their needs and ensure their designs are accurately translated.
Owner
Alicia's Backyard Poultry Farming
12.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
Customer Service Representative
TTEC (Teletech)
07.2017 - 07.2021
- Addressing customer questions about products, services, pricing, and policies.
- Resolving customer issues, complaints, and technical problems.
- Ensuring a positive and helpful customer experience, going the extra mile to resolve issues.
- Keeping accurate records of customer interactions and resolving issues.
- Working with other departments to ensure customer satisfaction and resolve issues efficiently.
- Staying up-to-date on company products, services, and policies through ongoing training.
Multimedia Editor
TONSHEN Photo & Videography
06.2015 - 05.2017
- Reviewing, selecting, and editing photographs to enhance their visual appeal, meeting specific client needs, and ensuring images align with brand guidelines.
- Cutting, trimming, sequencing, and arranging video footage, adding visual effects, graphics, and audio elements to create a cohesive and engaging final product.
- Expertly using video editing software (e.g., Adobe Premiere Pro) and image editing software (e.g., Photoshop, Lightroom).
- Working with photographers, videographers, and other team members to ensure projects meet client expectations and deadlines.
- Effectively communicating with clients and team members to understand their needs and provide updates on project progress.
Technical Support Intern
West Visayas State University Medical Center, WVSUMC
11.2014 - 03.2015
- Diagnosing and resolving software and hardware problems, including network issues.
- Participating in the maintenance of computer hardware and software, including installations and configurations.
- Contributing to the creation and maintenance of technical documentation.
Education
Bachelor of Science - Information Technology
West Visayas State University
Luna St, La Paz, Iloilo City, 5000 Iloilo03-2015
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Proficient in Microsoft Office
- Proficient in Adobe Products
Timeline
Owner
Alicia Printing Services
02.2025 - Current
Owner
Alicia's Backyard Poultry Farming
12.2021 - Current
Customer Service Representative
TTEC (Teletech)
07.2017 - 07.2021
Multimedia Editor
TONSHEN Photo & Videography
06.2015 - 05.2017
Technical Support Intern
West Visayas State University Medical Center, WVSUMC
11.2014 - 03.2015
Bachelor of Science - Information Technology
West Visayas State University
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