Hi, I’m
ALFE LADRA
ASSISTANT RESTAURANT MANAGER
Gingoog Misamis Oriental
Summary
Assistant Manager with experience providing leadership necessary for sales growth and increased profit margin. Cultivates open communication with employees and provides feedback to improve job performance. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
years of professional experience
10
years of post-secondary education
Work History
ROBINSONS SUPERMARKET Lapu Lapu Cebu
Cashiering Supervisor Admin
2022.10 - Current (4 education.years_Label & 1 education.month_Label)
Job overview
- Responsible for collating all remittances from previous day for deposit to the bank within the day. Custodianship, disbursement and replenishment of store funds.
RIJETT CAR RENTAL SERVICES Liloan Cebu
Administrative Officer
2020.12 - 2022.02 (1 education.year_Label & 2 education.months_Label)
Job overview
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
MANG INASALToledo Cebu
Assistant Restaurant Manager
2019.01 - 2020.01 (1 education.year_Label)
Job overview
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency
- Handled customer service by dealing with complaints, organizing stock and answering customer questions
- Developed and managed employee schedules, balancing individual requests and requirements with business needs
- Monitored employee performance and developed improvement plans
JOLLIBEE Consolacion Cebu
Senior Cashier
2017.11 - 2019.12 (2 education.years_Label & 1 education.month_Label)
Job overview
- Update any endorsement, cash count the money before the store open and after closing of the store, prepare the cash drawer fund to be used by the cashier, file all papers, delivery receipt in their designated folder, count the man-hour of the crew in that day,print the entire comparative prodcuts and monthly inventory of the office use every end of the month.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
JOLLIBEEConsolacion Cebu
Counter Crew
2012.09 - 2014.08 (1 education.year_Label & 11 education.months_Label)
Job overview
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly
- Completed sales transactions, including all accepted forms of payment
- Processed customer orders and accurately entered into order system
- Demonstrated knowledge and applied proper food handling standards
- Provided assistance to customers requiring help by carrying-out and loading purchases
JOLLIBEEConsolacion Fooda Saver's Smart Cebu
Service Crew
2008.04 - 2009.04 (1 education.year_Label)
Job overview
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Counted cash in register drawer at beginning and end of shift
- Worked closely with Counter crew to solve problems and handle customer concerns
JOLLIBEEConsolacion Drive Thru Highway Cebu
Service Crew
2007.09 - 2008.05 (8 education.months_Label)
Job overview
- Counted cash in register drawer at beginning and end of shift
- Answered questions about store policies and concerns to support positive customer experiences
- Assisted customers with special services, account updates and promotional options
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
Education
MANDAUE CITY COLLEGE CANDUMAN MANDAUE CITY
Bachelor of Science from Hotel And Restaurant Tourism Service Management
2005.04 - 2015.04 (10 education.years_Label)
Skills
Time Management
Effective communication
Conflict management
Teamwork
Stress Management
Problem solving
Timeline
Cashiering Supervisor Admin
ROBINSONS SUPERMARKET
2022.10 - Current (4 education.years_Label & 1 education.month_Label)
Administrative Officer
RIJETT CAR RENTAL SERVICES
2020.12 - 2022.02 (1 education.year_Label & 2 education.months_Label)
Assistant Restaurant Manager
MANG INASAL
2019.01 - 2020.01 (1 education.year_Label)
Senior Cashier
JOLLIBEE
2017.11 - 2019.12 (2 education.years_Label & 1 education.month_Label)
Counter Crew
JOLLIBEE
2012.09 - 2014.08 (1 education.year_Label & 11 education.months_Label)
Service Crew
JOLLIBEE
2008.04 - 2009.04 (1 education.year_Label)
Service Crew
JOLLIBEE
2007.09 - 2008.05 (8 education.months_Label)
MANDAUE CITY COLLEGE
Bachelor of Science from Hotel And Restaurant Tourism Service Management
2005.04 - 2015.04 (10 education.years_Label)