Alex Johnson Waje
Dinalupihan, Province Of Bataan,BAN
Summary
Dynamic Customer Service Specialist with a proven track record at Gordonsinclair, excelling in client engagement and conflict resolution. Enhanced customer satisfaction through effective problem resolution and CRM utilization. Recognized for streamlining support processes, significantly improving response times and fostering strong client relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Gordonsinclair
Indiana, Pennsylvania (Remote)
05.2023 - 06.2025
- Assisted customers with inquiries, providing accurate information and solutions.
- Managed customer accounts, addressing issues to enhance satisfaction.
- Utilized CRM software to track interactions, ensuring timely follow-up.
- Collaborated with team members to streamline support processes and improve response times.
Executive Sales Assistant
DCX PH Inc.
Angeles City, Province Of Pampanga (Remote)
09.2022 - 04.2023
- Coordinated executive schedules, ensuring optimal time management and prioritization of key meetings.
- Developed and maintained tracking systems for sales reports, enhancing data accuracy and accessibility.
- Facilitated communication between executives and clients, improving responsiveness and relationship management.
- Prepared detailed presentations for stakeholder meetings, contributing to informed decision-making processes.
- Assisted in the development of marketing materials, supporting brand consistency across platforms.
- Conducted market research to identify trends, providing insights that influenced strategic sales initiatives.
- Increased client retention rate by proactively addressing potential issues before they escalated into major problems.
Validation Specialist
Ciox Healthcare
Remote
02.2021 - 02.2022
- Conducted thorough validation of healthcare data to ensure accuracy and compliance with regulations.
- Collaborated with cross-functional teams to streamline data processing workflows and enhance efficiency.
- Reviewed and reconciled discrepancies in medical records, improving overall data integrity.
- Developed and implemented validation protocols for new systems to maintain high-quality standards.
- Monitored ongoing validation processes, identifying areas for improvement to optimize resource utilization.
- Assisted in creating documentation and reports summarizing validation findings for regulatory audits.
- Enhanced product quality through rigorous testing and data analysis of manufacturing processes.
- Identified areas for improvement in existing validation systems, recommending changes that led to increased efficiency.
Education
Major in Social Studies
Bataan Peninsula State University
Dinalupihan, Philippines12-2020
Skills
- Customer service
- Good communication skills
- Client engagement
- Client interaction proficiency
- Telephone etiquette
- Conflict resolution skills
- Problem resolution
- Customer relationship management
- Price quotes
- Project coordination
- Inventory and order coordination
- De-escalation techniques
Certification
- Certified Customer Service, Gordon Sinclair Inc. - May 2023 to June 2025
Timeline
Customer Service Specialist
Gordonsinclair
05.2023 - 06.2025
Executive Sales Assistant
DCX PH Inc.
09.2022 - 04.2023
Validation Specialist
Ciox Healthcare
02.2021 - 02.2022
Major in Social Studies
Bataan Peninsula State University