Alexis Mark Caras

Client Interaction & Support:

• Managed incoming public assistance inquiries and complaints, providing prompt and courteous responses.
• Assisted 15-40 clients in resolving real-time issues and concerns, ensuring positive experience and high satisfaction levels.
• Acted as a liaison between clients and hospital departments, coordinating necessary services and follow-ups.

Multimedia & Digital Engagement

• Managed hospital's Facebook page, including content creation, posting, and community engagement.
• Developed and edited visually appealing promotional materials, such as brochures, posters, and online graphics, to enhance public awareness and promote hospital services.
• Utilized multimedia skills to support hospital's public relations and outreach efforts

Administrative Duties

• Maintained accurate records of complaints and resolutions, analyzing trends to improve service quality.
• Assisted in development and implementation of standard operating procedures for public assistance desk.
• Provided feedback and suggestions to management for process improvements and customer service enhancements.

Administrative Support

• Provided comprehensive administrative support to the Chief of Hospital, including managing correspondence, preparing reports, and drafting official documents.
• Scheduled and coordinated meetings, ensuring efficient calendar management and seamless execution of the Chief's daily schedule.
• Organized travel arrangements, including booking flights, accommodations, and transportation.

Document Preparation

• Drafted and edited hospital memoranda, ensuring clarity and adherence to institutional policies.
• Composed and reviewed Memoranda of Agreement (MOA), collaborating with legal and administrative departments to finalize terms and conditions.
• Assisted in the preparation of a Position Paper for the passage of the hospital's charter bill (DJSMMC) in Congress, contributing to legislative advocacy efforts.

Communication & Coordination

• Facilitated internal and external communications on behalf of the Chief, maintaining professional relationships with hospital staff, board members, and external stakeholders.
• Edited presentations and prepared briefing materials for meetings, enhancing the quality and impact of hospital leadership communications.
• Assisted in coordinating and hosting visitors, ensuring a welcoming and efficient experience for guests and dignitaries.

Project Management & Special Assignments

• Managed special projects and initiatives as assigned, providing strategic support and coordination to advance hospital objectives.
• Maintained confidential files and records, handling sensitive information with discretion and professionalism.

Language Instruction

• Conducted online English classes for students from Korea, Vietnam, Japan, and Mongolia, focusing on improving their speaking, listening, reading, and writing skills.
• Developed and implemented lesson plans tailored to the cultural and linguistic backgrounds of students, ensuring effective and engaging instruction.
• Utilized a variety of teaching methods and multimedia tools to accommodate different learning styles and levels of proficiency.

Curriculum Development

• Created customized curriculum materials, including exercises, quizzes, and multimedia content, to enhance the learning experience.
• Adapted teaching strategies to address the specific language needs and challenges of students from diverse cultural backgrounds.
• Integrated contemporary topics and real-life scenarios into lessons to improve practical language use and cultural understanding.

Assessment & Feedback

• Regularly assessed student progress through tests, assignments, and interactive activities, providing constructive feedback to support continuous improvement.
• Conducted one-on-one sessions to address individual student needs, offering additional support and resources where necessary.
• Maintained accurate records of student attendance, performance, and progress, reporting to stakeholders as required.

Communication & Support

• Fostered a positive and supportive online learning environment, encouraging student participation and engagement.
• Provided clear and effective communication with students and their parents or guardians, addressing questions and concerns promptly.
• Organized and led group discussions and cultural exchange activities to enhance intercultural communication skills and broaden students' global perspectives.

Professional Development

• Kept abreast of the latest developments in language education and online teaching methodologies, attending workshops and training sessions.
• Collaborated with colleagues to share best practices and continuously improve teaching effectiveness.

Client Support & Relationship Management

• Provided exceptional customer service to clients, assisting with inquiries, order placements, and resolving issues related to flower delivery services.
• Built and maintained strong relationships with clients, ensuring a positive experience and high levels of satisfaction.
• Served as the primary point of contact for flower shop partners, addressing their needs and concerns promptly.

Sales & Order Management

• Processed orders efficiently, ensuring accuracy and timely delivery of flowers and related products.
• Advised clients on product selection, offering expert guidance on arrangements, seasonal flowers, and special occasion needs.
• Assisted in upselling and cross-selling additional products and services, contributing to revenue growth.

Partnership Development

• Collaborated with flower shop partners to enhance their offerings and improve service delivery.
• Facilitated communication between flower shops and corporate teams, ensuring alignment on promotions, product availability, and quality standards.

Sales Reporting & Analysis

• Monitored sales performance and client feedback, identifying opportunities for improvement and growth.

Problem Resolution & Follow-Up

• Addressed and resolved customer complaints and issues, coordinating with flower shops and delivery teams to ensure satisfaction.
• Conducted follow-up calls with clients post-delivery to ensure satisfaction and encourage repeat business.

• Focused on writing legal documents, including contracts, briefs, and memoranda
• Studied various law subjects including Constitutional Law, Contract Law, Criminal Law, Civil Procedure, Property Law, Civil Law, Public International Law and Legal Writing.

• Advanced Composition, Literary Analysis, English Linguistics, Creative Writing, Pedagogy in English Language Teaching, Cross-Cultural Communication
• Provided English language tutoring to Chinese students, focusing on improving speaking, reading, and writing skills.
• Conducted English classes for local high school students, applying teaching methodologies and classroom management techniques.

• Engaged in a rigorous science curriculum with a strong emphasis on research and experimentation.
• Developed skills in scientific methodology, data analysis, and academic writing.