Alexis Allan Tapiador
Team Leader
#24-A Luciano Street Phase 6 Bahayang Pagasa Subdivision Molino V Bacoor City Cavite
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Team Leader
Sitel Group
Alabang Muntinlupa City, Manila
03.2018 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Coordinated weekly meetings for internal and external groups.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Led team of 20 members while providing exceptional customer service
Team Leader
TCL Online Services Inc
Alabang, Muntinlupa City, Manila
09.2013 - 02.2018
- Led team of 20 members while providing exceptional customer service.
- Worked with colleagues to create prototypes for designs and training materials.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Implemented new working processes to deliver multiple improvements.
- Built strong relationships with customers through positive attitude and attentive response
Education
Bachelor of Science - Hotel, Motel, And Restaurant Management
National College of Science And Technology
Dasmarinas City, Cavite 06.2009 - 10.2012
Skills
Key performance indicators
Technical Support
Teamwork and Collaboration
Safety processes and procedures
Employee Evaluation
Client Service
Attention to Detail
Performance improvement
Knowledgeable in Salesforce, SAP Systems, Cisco
Account management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Timeline
Team Leader
Sitel Group
03.2018 - Current
Team Leader
TCL Online Services Inc
09.2013 - 02.2018
Bachelor of Science - Hotel, Motel, And Restaurant Management
National College of Science And Technology
06.2009 - 10.2012