Alexis Leoniño Morden
Data Analyst
Manila
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Team Leader position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Data Analyst
Accenture Inc.
Quezon City
07.2014 - Current
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Managed over 100 emails per day.
- Upheld security and confidentiality of documents and data within area of responsibility.
- Used statistical methods to analyze data and generate useful business reports.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Developed and maintained quality assurance procedure documentation.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Monitored KPIs to proactively address bottlenecks and quality issues.
- Analyzed quality and performance data to support operational decision-making.
Customer Happiness Specialist
West and Willow
New York
11.2022 - 02.2023
- Skilled at working independently and collaboratively in team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Gained extensive knowledge in data entry, analysis and reporting
- Helped 60 customers daily on their billing and orders.
Customer Happiness Specialist
West and Willow
New York
11.2021 - 02.2022
- Skilled at working independently and collaboratively in team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Gained extensive knowledge in data entry, analysis and reporting
- Helped 60 customers daily on their billing and orders.
Education
Bachelor of Science - Entrepreneurship
Pamantasan Ng Lungsod Ng Maynila
Manila City 06.2010 - 04.2014
Skills
Data formatting
Data quality assurance processes
Data analysis
Quality assurance
Root Cause Analysis
Timeline
Customer Happiness Specialist
West and Willow
11.2022 - 02.2023
Customer Happiness Specialist
West and Willow
11.2021 - 02.2022
Data Analyst
Accenture Inc.
07.2014 - Current
Bachelor of Science - Entrepreneurship
Pamantasan Ng Lungsod Ng Maynila
06.2010 - 04.2014