ALEXIS JOHN G. MENDOZA
Customer Relation Officer
General Trias
Summary
A dedicated and customer-focused professional with experience in customer service, telemarketing, and food service operations. Demonstrates strong communication, client relationship management, and administrative coordination skills. Capable of handling customer inquiries, scheduling service appointments, and delivering high-quality service support in fast-paced environments.
Driven Telemarketer enthusiastic about working in fast-paced, competitive environments. Hardworking, knowledgeable and quick thinking. Uses tact, diplomacy and persuasive communication to overcome objectives and close sales.
Overview
3
3
years of professional experience
Work History
Kitchen Staff
North Park SM
Dasmariñas
07.2023 - 01.2024
- - Prepared and served high-quality meals in accordance with company standards.
- - Ensured adherence to standard cooking procedures to maintain meal quality.
- - Maintained food safety protocols and cleanliness of kitchen equipment and storage areas to uphold health standards.
- - Monitored food inventory and stock levels to prevent shortages and ensure timely meal preparation.
- - Instructed new employees in company protocols and teach standard procedures
Dining Crew
RIBSARAP General Trias Branch
02.2024 - 12.2024
- - Served meals, enhancing customer satisfaction through attentive service.
- - Verified food quality prior to serving.
- - Facilitated training for new employees, improving onboarding experience.
- - Monitored inventory and maintained store cleanliness, supporting operational efficiency.
- - Awarded for outstanding customer service in July 2024
Telemarketer / Customer Service Relations Officer
Mitsubishi Jabez Dasmariñas
06.2025 - Current
- - Contacted previous clients to remind them of scheduled and due vehicle service maintenance, enhancing client engagement and service adherence.
- - Handled customer inquiries and concerns, ensuring accurate information and timely feedback, contributing to overall customer satisfaction.
- - Coordinate and schedule service appointments in accordance with client availability and service capacity.
- - Proactively contact previous clients to remind them of scheduled and due vehicle service maintenance.
- - Explained estimated service costs and scope of work prior to client arrival at dealership, facilitating informed decision-making.
- Achieved top rank in Customer Relation Officer Certification Training by demonstrating exceptional communication skills.
Education
Bachelor of Science - Business Management – Major in Marketing
Cavite State University
Trece Martires City, Province Of Cavite, PhilippinesAccountancy and Business Management – Senior High School
Philippine Christian University
Dasmarinas, Province Of Cavite, PhilippinesSecondary Education
Saint Joseph Academy of Dasmariñas Inc.
Dasmarinas, Province Of Cavite, PhilippinesPrimary Education
Blessed Maria Christina Brando School
General Trias, Province Of Cavite, PhilippinesSkills
Email and telephone etiquette
Adaptability and dependability
Customer engagement
Inbound and outbound calls
Product and service knowledge
Negotiation and persuasion
Data entry
Professional communication
Timeline
Telemarketer / Customer Service Relations Officer
Mitsubishi Jabez Dasmariñas
06.2025 - Current
Dining Crew
RIBSARAP General Trias Branch
02.2024 - 12.2024
Kitchen Staff
North Park SM
07.2023 - 01.2024
Bachelor of Science - Business Management – Major in Marketing
Cavite State University
Accountancy and Business Management – Senior High School
Philippine Christian University
Secondary Education
Saint Joseph Academy of Dasmariñas Inc.
Primary Education
Blessed Maria Christina Brando School