CANVA
ALEXIS GREGORY A. TORREMAÑA
Customer Service Associate
Daraga,ALB
Summary
Customer Service Associate supporting daily customer interactions through clear communication, strong organization, and steady time management. Handles 50+ customer inquiries and service issues per week, along with task coordination while balancing multi-tasking demands in a fast-moving operations setting. Brings adaptable customer service and sales support that keeps service flowing and customers informed.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Customer Service Associate, Operations
FUSION CX, LEGAZPI CITY
Legazpi City
06.2026 - Current
- Resolved customer complaints efficiently, improving overall service quality and client retention.
- Assisted customers with inquiries, providing timely and accurate information to enhance satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Maintained detailed product knowledge to assist customers in making informed purchasing decisions.
- Collaborated with team members to streamline processes, enhancing operational efficiency and response time.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
GRAB CAR DRIVER
Independent Contractors
Legazpi
02.2025 - 05.2026
- Provided excellent customer service, addressing passenger inquiries and concerns promptly.
- Handled cashless transactions through mobile payment platforms accurately and securely.
- Adapted quickly to changing schedules and passenger needs to enhance service delivery.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
Education
Bachelor of Physical Education - IPESR
BICOL UNIVERSITY
Legazpi, Province Of Albay, Philippines01-2026
Senior High School -
Daraga National High School
SAGPON, DARAGA, ALBAY01-2022
Junior High School -
BICOL COLLEGE
SAGPON, DARAGA, ALBAY01-2020
Primary -
DARAGA NORTH CENTRAL SCHOOL
BAGUMBAYAN, DARAGA, ALBAY01-2016
Skills
Customer service
Communication skills
Organization
Time management
Adaptability
Appointment scheduling
Records management
Data entry
Dispatch coordination
Conflict resolution
Microsoft Excel
Google Workspace
Purchase order processing
Document control
Budget tracking
Office correspondence
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
MICROSOFT OFFICE
SANAS AI TOOL
GOOGLE WORKSPACE
ZOOM
Interests
BASKETBALL
ACOUSTIC PLAYER AND SINGER
BUILDING PC PARTS
Timeline
Customer Service Associate, Operations
FUSION CX, LEGAZPI CITY
06.2026 - Current
GRAB CAR DRIVER
Independent Contractors
02.2025 - 05.2026
Bachelor of Physical Education - IPESR
BICOL UNIVERSITY
Senior High School -
Daraga National High School
Junior High School -
BICOL COLLEGE
Primary -
DARAGA NORTH CENTRAL SCHOOL
Personal Information
- Date of Birth: September 3, 2003
- Gender: Male
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic