ALEXINE RENEE B. GARCIA
Healthcare Appointment Scheduler
Marikina City
Summary
Detail-oriented healthcare scheduler with 4 years and 5 months of healthcare experience, specializing in medical and home care appointment coordination, skilled in managing high-volume schedules, optimizing provider and caregiver assignments, and ensuring seamless patient care through efficient communication and organization.
Overview
12
12
years of professional experience
Work History
Home Care Appointment Scheduler
Imagenet Philippines Inc.
04.2025 - 04.2026
- Arranges and coordinates in-home care visits, assigning caregivers to patients based on care needs, location, and availability.
- Manage schedules, confirm appointments, handle last-minute changes or call-outs, and communicate with patients, families, and caregivers to ensure continuous and timely care.
Home Care/ Healthcare Appointment Scheduler
Everise Philippines
06.2023 - 03.2025
- Appointment scheduler books, confirms, and manages patient appointments, ensuring providers’ schedules are organized and aligned with patient needs.
- Handle patient calls, verify basic information (like insurance or reason for visit), reschedule or cancel appointments, and coordinate with clinics to avoid scheduling conflicts.
Medical/ Healthcare Service Representative
TaskUs
05.2020 - 02.2022
- Assists members (patients or insurance clients) by answering questions about benefits, coverage, claims, and services.
- Handles inquiries, resolve issues or complaints, update member information, and ensure a positive customer experience through clear and accurate communication.
ESL Instructor
SELC Global Center
01.2017 - 09.2019
- Developed lesson plans and monitored student progress
- Customized teaching strategies for diverse learners
ESL Instructor
YALE Asia E-Learning Center
06.2016 - 01.2017
- Conducted online English lessons for non-native speakers
- Focused on reading, writing, and speaking skills
ESL Instructor
Epost EduCenter
08.2015 - 01.2016
- Delivered virtual English instruction
- Assisted students in improving communication skills
Customer Service Representative
Transcom Worldwide Philippines
06.2014 - 11.2014
- Assisted customers with inquiries and concerns
- Provided excellent customer service and support
Education
Bachelor of Arts - Journalism
University of Santo Tomas
01-2014
Bachelor of Arts - Journalism
Colegio de San Juan de Letran
01-2010
Skills
HIPAA Compliance
Insurance Verification
Medical Billing & Claims Processing
Appointment Scheduling
Calendar management
EHR Management
Data Entry
Referral Coordination
Patient Eligibility Verification
Schedule coordination
CRM software
Outbound and inbound calls
Patient flow management
Timeline
Home Care Appointment Scheduler
Imagenet Philippines Inc.
04.2025 - 04.2026
Home Care/ Healthcare Appointment Scheduler
Everise Philippines
06.2023 - 03.2025
Medical/ Healthcare Service Representative
TaskUs
05.2020 - 02.2022
ESL Instructor
SELC Global Center
01.2017 - 09.2019
ESL Instructor
YALE Asia E-Learning Center
06.2016 - 01.2017
ESL Instructor
Epost EduCenter
08.2015 - 01.2016
Customer Service Representative
Transcom Worldwide Philippines
06.2014 - 11.2014
Bachelor of Arts - Journalism
Colegio de San Juan de Letran
Bachelor of Arts - Journalism
University of Santo Tomas