Bonifacio Jr. Quitalig
Tarlac City, Province Of Tarlac
Summary
At Costa Cruise Lines, I spearheaded dining operations, significantly enhancing customer satisfaction and fostering a culture of excellence. My adept leadership and complaint handling skills turned challenges into commendations, achieving a notable increase in repeat clientele. Expert in menu planning and team management, I ensured seamless service and compliance with the highest sanitation standards.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Dining Room Manager
Costa Cruise Lines
12.2002 - Current
- Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
- Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
- Ensured a clean and safe dining environment by enforcing strict adherence to health and safety regulations.
- Boosted employee morale and retention through effective communication and team-building activities.
- Developed strong relationships with guests, resulting in a high rate of repeat clientele.
- Collaborated with the culinary team to develop menus that catered to diverse customer preferences and dietary restrictions.
- Managed inventory and supply ordering, maintaining optimal stock levels to support daily operations.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Bachelor of Science - Computer Science
Centro Escolar University
Mendiola, Manila03-1996
Skills
- Complaint handling
- Customer service
- Food safety
- Leadership trained
- Team management
- Sanitation standards
- Food presentation
- Interior design
- Guest relations
- Payment processing
- Inventory control
- Employee scheduling
- Work scheduling
- Fine dining experience
- Event planning
- Order management
- Menu planning
- Marketing
- Table setting expertise
- Reservation management
- Service management
Certification
- HACCP (Hazard Analysis Critical Control Point) Certification – International HACCP Alliance or similar accrediting organizations.
- ServSafe Food Handler's Certification
- Allergen Awareness Training Certificate – State-specific programs or ANSI-accredited providers.
- First Aid Certification
- Driver's License
- Customer Service Specialist Certification – National Restaurant Association.
Languages
Spanish
Intermediate (B1)
English
Advanced (C1)
French
Elementary (A2)
German
Elementary (A2)
Italian
Intermediate (B1)
Portuguese
Elementary (A2)
Timeline
Dining Room Manager
Costa Cruise Lines
12.2002 - Current
Bachelor of Science - Computer Science
Centro Escolar University
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