Open To Work
Alexes Saldy
Davao City, Province of Davao del Sur
Summary
Detail-oriented Professional with experience in digital marketing and customer support. Develops comprehensive project documentation to enhance team collaboration and coordinates cross-functional meetings. Committed to delivering quality work through effective communication and problem-solving.
Overview
6
6
years of professional experience
Work History
Google Ads Specialist
Adverscale
Florida, USA (Remote)
02.2023 - 01.2025
- Developed and maintained comprehensive project documentation to enhance team collaboration
- Assisted in the implementation of process improvements to streamline workflows
- Coordinated cross-functional meetings to ensure alignment on project objectives
- Analyzed data trends to inform strategic decision-making processes
- Supported training sessions for new team members, fostering knowledge transfer
- Followed all company policies and procedures to deliver quality work.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
Call Center Associate
Open Access BPO
Davao City, Province Of Davao Del Sur, Philippines
05.2021 - 11.2021
- Managed inbound customer inquiries, ensuring timely and accurate responses.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Documented customer interactions in CRM system, maintaining detailed records for future reference.
- Collaborated with team members to enhance service delivery and improve overall customer satisfaction.
Account Associate
VXI Global Holdings B.V. (Philippines)
Davao City, Province Of Davao Del Sur, Philippines
05.2019 - 11.2019
- Managed client account inquiries to ensure timely and accurate support.
- Assisted in developing strategies for improving customer satisfaction ratings.
- Coordinated with cross-functional teams to streamline communication processes.
- Analyzed account performance data to identify areas for improvement.
Education
Education
Mindanao State University
Maguindanao Del Sur05-2017
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
Hosting, Cooking, Research, Tutoring
I love hosting events, experimenting and discovering new recipes, doing academic research, and offering tutorial services to the kids in my neighborhood.
Timeline
Google Ads Specialist
Adverscale
02.2023 - 01.2025
Call Center Associate
Open Access BPO
05.2021 - 11.2021
Account Associate
VXI Global Holdings B.V. (Philippines)
05.2019 - 11.2019
Education
Mindanao State University