Alexandria Baliwis
Misamis Oriental,MSR
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
3
3
years of professional experience
Work History
Sales Lead| Customer Service Representative
AVAS
10.2024 - 11.2025
- Order Retention
- Ticket Management
- Inbound Calls and Outbound Calls
- Order Resolution: Non-delivery, Track Delivery, Process Refunds, Delivery Confirmation
- Handle complaints and resolve customer conflicts.
- Efficiently update customer records and document call interactions in CRM system
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Maintained accurate records of customer interactions in CRM system for future reference.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Sales Associate/ Account Receivable In Charge
Sam Lim Corporation
02.2023 - 09.2024
- Processing of Purchase Orders.
- Manage Accounts Receivable.
- File Management
- Manage and maintain the customer's profile.
- Follow-up and confirmation of payments to customers.
- People Management (delivery personnel and coordinators)
- Manage Appointments.
- Checking for payment and collection discrepancies.
- Monitoring of respective salesmen in the distribution area.
CSR| Retail and Finance Account
Teleperformance Ph
07.2022 - 01.2023
- Ticket Management.
- Product knowledge.
- Quickly mastered new tools and acquired in-depth product knowledge.
- Utilized CRM software to track customer interactions and maintain detailed records of support requests.
- Order Processing: Process orders, returns, exchanges, and payments.
- Handle complaints and resolve customer conflicts.
- Efficiently update customer records, and document call interactions in CRM.
Education
Bachelor of Science - Environment Science
University of Science And Technology of Southern Philippines
08-2022
Skills
- Customer Service (Inbound & Outbound)
- Skilled in managing customer disputes
- Customer chat support
- Ticket Management
- Detail-oriented data management
- File Management
- CRM system documentation
- Escalated call handling
- Customer order retention
- Proficient in handling multiple tasks
- Accounts receivable management
Timeline
Sales Lead| Customer Service Representative
AVAS
10.2024 - 11.2025
Sales Associate/ Account Receivable In Charge
Sam Lim Corporation
02.2023 - 09.2024
CSR| Retail and Finance Account
Teleperformance Ph
07.2022 - 01.2023
Bachelor of Science - Environment Science
University of Science And Technology of Southern Philippines
TRAININGS & CERTIFICATIONS
- General Virtual Assistant Training Course
- Essential Leadership Training
- Executive Virtual Assistant Training Course